- 2021.02.17 JEA Announces New Leadership Team
- 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association
- 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer
- 2021.07.13 JEA Announces New COO and VP of Financial Services
- 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer
- 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services
- 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors
- 2021.09.30 Ricardo “Rick” Morales III Appointed to JEA Board of Directors
- 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community
- 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion
- 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit
- 2022.01.17 Statement on Holiday Road Sewer Overflow
- 2022.01.27 JEA Names Mark Stultz Vice President, Communications
- 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council
- 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture
- 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council
- 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season
- 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery
- 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies
- 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat
- 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing
- 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area
- 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place
- 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts
- 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian
- 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville
- 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction
- 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community
- 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida
- 2022.11.08 JEA Prepares for Subtropical Storm Nicole
- 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations
- 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition
- 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather
- 2022.12.24 JEA Offers Tips During Severe Cold Weather
- 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work
- 2023.03.06 JEA Receives Statewide Recognition for Safety
- 2023.03.07 New JEA HQ Customer Center to Open April 10
- 2023.04.06 JEA Lineworkers Earn Top Honors at International Lineman’s Rodeo
- 2023.04.25 Community Invited to May 25 Public Forum on Northeast Florida’s Energy Future
- 2023.05.01 JEA Receives Recognition for Commitment to Urban Tree Management
- 2023.05.18 JEA's Long-Range Clean Energy Plan Available to Public
- 2023.05.26 JEA Ready for 2023 Hurricane Season, Offers Tips to Help Customers Prepare
- 2023.06.05 Helen Materazzi Named JEA Vice President, Organizational Effectiveness
- 2023.06.14 JEA Upgrading Water Meters for All Customers
- 2023.06.15 JEA Crews Heading to Tallahassee to Assist with Storm Restoration
- 2023.06.26 JEA Presents Environmental Stewardship Award to 29 Local Companies
- 2023.07.14 JEA Launches Fleet Vehicle Electrification Program
- 2023.08.22 JEA Issues Precautionary Boil Water Advisory for South Philips Highway and Nocatee Area, Encourages All Customers to Conserve
- 2023.08.22 Chief Human Resources Officer, VyStar Credit Union
- 2023.08.23 Precautionary Boil Water Advisory Remains in Effect for South Philips Highway, Nocatee Area, JEA Continues to Encourage All Customers to Conserve
- 2023.08.24 JEA Lifts Precautionary Boil Water Advisory for South Philips Highway, Nocatee Area
- 2023.08.28 JEA Prepares for Tropical Storm Idalia Encourages Customers to Be Ready
- 2023.08.30 JEA Responding to Customers Due to Hurricane Idalia
- 2023.11.15 JEA Receives Top Ranking in 2023 Business Satisfaction Survey by J.D. Power
- 2023.11.07 JEA Receives Statewide Recognition for Programs That Enhance the Community
- 2023.11.20 Juli Crawford Promoted to JEA Vice President, Enterprise Strategy & Planning
- 2023.11.28 JEA and UNF Advance Sustainable Solutions at Lab Opening
- 2024.01.09 Bond Rating Agencies Affirm Strong Financial Status for JEA Water Services
- 2024.01.30 JEA Hosts FMEA Lineman Competition
- 2024.01.31 JEA Honored with Statewide Award for Mutual Aid Assistance
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Boil Water Advisories (BWA)
The Florida Department of Environmental Protection and Florida Department of Health require JEA to issue precautionary boil water advisories to customers under several drinking water outage circumstances. Boil water advisories are required when:
- The outage impacts a large geographic area or a large population (more than 350 people or more than 150 metered services); or
- The duration of the outage has or is anticipated to last more than 8 hours; or
- Field crews suspect the water quality may have been jeopardized during the outage.
Precautionary boil water advisories are issued until samples can be analyzed by a laboratory to ensure the drinking water did not get contaminated. It typically takes up to 48 hours for a laboratory to determine if the water is safe. It is very rare for laboratory results to indicate the drinking water is not safe as a result of a water outage. However, JEA issues these boil water advisories on the conservative side of public safety.
Boil water advisories may also be issued to specific high-risk customers who have experienced a water outage, regardless of whether or not the overall geographic area or duration of the outage would meet the above criteria. High-risk customers include the very old or very young who are more susceptible to waterborne illnesses (e.g. nursing homes, day care centers), as well as restaurants and healthcare centers.
Mandatory boil water advisories are issued when sample testing has confirmed the presence of microorganisms in the water supply that can cause illness. While the safeguards recommended with precautionary BWAs are provided as a precaution, those steps should be considered mandatory for those under a mandatory BWA.
Customers should boil water used for drinking and food preparation or use bottled water for those purposes while the BWA is in effect. Water used for these purposes should be brought to a rolling boil for a minimum of one minute prior to use for drinking, food preparation, or cooking.
In the event of a power outage, customers may disinfect water using common household bleach. Customers should only use common household bleach that has 5 to 6 percent active ingredients and only use food grade containers. Customers should NOT use bleach that has perfume scents added (e.g. do NOT use lemon scented bleach, etc.).
- Approximately eight (8) drops of bleach (which is about 1/8th of a teaspoon) should be added to one (1) gallon of tap water, shaken, and allowed to stand for 30 minutes before drinking.
- If the water is cloudy, approximately sixteen (16) drops of bleach (which is about 1/4 of a teaspoon) should be added to one (1) gallon of tap water, shaken, and allowed to stand for 30 minutes. There may be a slight chlorine odor and taste.
- For bleach with varying levels of sodium hypochlorite, please check the CDC’s website for more detailed instructions.
Restaurants should only serve bottled beverages or drinks prepared with boiling water. Food should not be prepared with water that has not been boiled. Employees should have alternate means of washing their hands to ensure cleanliness before handling food instead of using water directly from a faucet. Restaurants should contact the Department of Health, Department of Environmental Protection, or Bureau of Hotels and Restaurants for further instruction.
- For planned BWAs, we'll notify you prior to the event occurring. You are given at least two days notice for planned events, so that you can prepare for the BWA.
- For unplanned BWAs, in the case of an unplanned water main break or pressure loss, you will be notified as soon as possible if a BWA is needed.
In both cases, JEA will alert you using one or all of the following methods:
- Hand-delivered door hangers from JEA water crews.
- Hand-delivered notices from JEA contractors.
- Email, text, or phone call notifying residential customers and businesses of the BWA. If you receive an email, text, or phone call, you will also receive a notification when the BWA has been lifted.
If an event affects a large amount of people, BWA signs may be used in lieu of hand-delivered notices. When the Incident Response group is informed that the results of the sampling are all clear, a lifting notice is drafted. BWA signs are then replaced with BWA lifted signs. If an outage appears to cover a large scale, media outlets are also notified as another layer of public notification.
In most cases, boil water advisories are recommended only as a precaution. These advisories are issued when there is the possibility that the water supply has been contaminated, in this case, following a water main break.
Boil water advisories are issued until samples can be analyzed by JEA’s laboratory to ensure the drinking water is not contaminated. Federal regulations require that water utilities have 2 consecutive days of negative samples from a laboratory (typically 48 hours). It is very rare for laboratory results to indicate the drinking water is not safe as a result of a water outage. However, JEA issues these boil water advisories on the conservative side of public safety.
If you drank the water before hearing of the advisory, your risk of becoming ill is very low. Anyone experiencing symptoms of gastroenteritis, such as diarrhea, nausea, vomiting, abdominal cramps, with or without fever, should seek medical attention. Advise your health care provider that you have consumed tap water during the Boil Water Advisory. These symptoms are not unique to exposure to potential contaminants/organisms in the water, and a doctor's involvement is key to identifying the cause of your illness.
Read more from the Centers for Disease Control and Prevention
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