Apply for an Adjustment to your Water, Wastewater or Irrigation Bill

If you have experienced an abnormal situation involving a leak, and in turn sewer charges, you may be eligible for an adjustment.

To be considered for an adjustment, you must submit the request within 90 days of the billing period in question. Adjustments are limited to no more than one in a five-year period per meter. By requesting an adjustment, you are waiving your rights to any subsequent adjustments within any five-year period, regardless of the subsequent amount.

Click here if you are looking to request a wastewater bill adjustment after filling a pool.

Adjustment Terms

Definitions

• Leak: An unintentional water loss caused by broken and/or malfunctioning plumbing fixtures or pipes.
• Non-Sewer Affected Leak: Water loss from a leak that does not enter the sewer system such as an underground pipe leak.

Calculating Your Adjustment

Adjustments are only applied to usage determined to be caused by a leak. Typically, the leak amount is calculated by subtracting the average calculated usage from the total billed consumption. Partial or inconsistent monthly usage is subject to exclusion from the average usage calculation. The calculated average usage will be determined by JEA using one of the following:

• Meter readings to calculate the average usage;
• The average consumption of the three prior months for the billing period in question; or,
• The average consumption for the same three months in the prior year.

Types of Adjustments

• Water Leak Adjustment: The water adjustment will reflect a 50% reduction of the calculated water leak consumption. A maximum of 149 kgal of water leak consumption is eligible for adjustment.
• Wastewater Adjustments due to a Sewer-Affected Water Leak: The wastewater adjustment will reflect a 50% reduction of the calculated excess consumption due to a sewer affected water leak. A maximum of 149 kgal of excess sewer consumption due to a water leak is eligible for adjustment.
• Wastewater Adjustments due to Non-Sewer Affected Water Leak: The wastewater adjustment will reflect a 100% reduction of the calculated excess consumption due to a non-sewer affected water leak. Documentation confirming the water leak was non-sewer affecting is required.
• Irrigation Leak Adjustment: Calculated irrigation leak consumption previously billed at the second tier rate will be adjusted to the first tier. A maximum of 149 kgal of irrigation leak consumption is eligible for adjustment.

Submitting Repair Documentation

Documentation of the repair may include repair receipts and a plumber’s statement, or repair receipts and a statement of work. Be sure the documentation includes the Commercial account number, identifies the cause of the leak, and confirms a completed repair. All documentation must be received within 90 days of the repair to be considered for an adjustment up to two billing periods.

If you choose to repair the leak yourself, in lieu of receipts or a plumber's statement, we will accept detailed before and after photos of the area where the problem occurred. Shutting off the source of the leak is not considered a repair for the purposes of requesting an adjustment. JEA reserves the right to conduct site visits for verification.

To ensure the request is processed in a timely manner, submit repair documentation to wateradjustment@jea.com. Be sure to include your JEA account number on all of the documents submitted. If you are unable to submit your repair documents via email, you may send them by fax to (904) 665-7990 or by mail to:

JEA Customer Advocacy and Resolution Team
21 W. Church Street, CC-2
Jacksonville, FL 32202

Your request will not be processed until all of the repair documentation and completed JEA form have been received.

Need an Extension?

If you need an extension on your bill while this request is being processed, apply for an extension online or call one of our representatives at (904) 665-6250.

Apply for an Adjustment to your Water, Wastewater or Irrigation Bill

Each commercial or multi-family service agreement is eligible to receive one (1) water, sewer or irrigation leak adjustment within a five (5) year period per meter. Water leak adjustments to sewer charges may be requested only if documentation confirms the leak was non-sewer affected, meaning the leak did not result in water entering the sewer system. In the event of a second non-sewer affected leak within the five (5) year period, one (1) additional sewer leak adjustment may be requested. If a water leak adjustment has already occurred during the five (5) year period, water charges from the corresponding leak are ineligible for adjustment. 

This form is not a guarantee that a credit will be applied to the account. You will be notified if the request cannot be granted or if additional information is needed. 

*Name on Account

*JEA Account Number

*Service Address

*Email

*Contact Phone Number

*Date Leak Occurred

*Date Leak Repaired

Type of Leak

*Please describe the leak and actions that were taken to complete the repairs (300-character max.) 

 By checking this box, you are authorizing JEA to process an adjustment on the water and/or sewer portion of your bill. You will be notified if the request cannot be granted or if additional information is needed. If approved, the adjustment will be applied to your account, satisfying JEA’s policy of one adjustment per five-year period per meter. This may result in JEA denying a future adjustment request even if the amount is higher.  

After submitting, please email all repair documentation to wateradjustment@jea.com. Be sure to include your JEA account number on all of the documents submitted. If you are unable to submit your repair documents via email, you may send them by fax to (904) 665-7990 or by mail to:

JEA Customer Advocacy and Resolution Team
225 N. Pearl Street, Floor 3
Jacksonville, FL 32202