- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
JEA offers customers two types of credit adjustments. One type of credit adjustment involves leaks or accidental excessive water use. The second type of credit adjustment involves filling a pool after construction or a repair.
Adjustment Requests for Leaks or Accidental Excessive Water Use
To determine if you qualify for an adjustment, complete a request form and submit it to JEA within 90 days of the billing period in question. If you are approved for an adjustment, this will be one of
the two adjustments authorized in any 36-month period on your account.
Fill Out the Residential Customer Form
Adjustment Requests for Filling a Pool
If you are filling a pool for the first time or are planning to repair a pool, you may be eligible for an adjustment to your wastewater charges. Adjustment requests for filling your pool, whether a new pool or after a repair, requires a building permit. Requests must be submitted within 30 days after filling your pool.
Request an Adjustment for Filling Your Pool
No Paper Towels or Wipes in the Toilet
Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.