View and report electric outages online or report them by texting OUT to "MyJEA" (69532).
Storm Season: June 1 - November 30
Hurricanes and tropical storms generally can be tracked days ahead of impact, providing ample time to prepare. However, these storms can quickly change direction, speed, and intensity. Make a plan to protect the people and things you value.
If a major storm causes an outage that affects your home or business, we will respond as soon as possible to restore your services. Please become familiar with the Emergency Preparedness Guide, published by the Duval County Emergency Management Division.
Two Ways to Update Your Information
Make sure we have your latest phone number (cellphone and land line) as well as an email address on file, as we’ll be communicating with customers through these channels.
- Update your contact information online.
- Call us at 665-6000 to update your contact information by phone.
JEA is Prepared
Beginning in October 2013, JEA initiated a project to invest $17 million per year for three years to harden our electric system to better withstand impending hurricanes and tornadoes. The video below illustrates the storm hardening project which included inspecting 14,000 utility poles and clearing vegetation from 1,200 miles of power lines.
We also believe in the power of community. That’s why we have mutual aid agreements with utilities in Florida and Georgia to help work together to restore power after damaging storms.
Did you know JEA provides free billing and outage alerts via text and email?