Hurricane season lasts June 1 through November 30. Make a plan to protect the people and things you value.
In the past five years, JEA has invested hundreds of millions of dollars in hardening our electric, water and sewer systems to make them more resistant to storm-related disruptions. These critical repairs and improvements help us restore power and return to
normal operations more quickly after a major storm.
Below, you will find some tips to help your family weather Northeast Florida's next major storm.
Make sure we have your latest phone number (cellphone and land line) as well as an email address on file, as we’ll be communicating with customers through these channels. Update your contact information online or call us at
(904) 665-6000 to update your contact information by phone.
Proper tree care and routine trimming can greatly reduce outages to the power grid as seen during Hurricane Matthew in 2016 by improving tree structure and health. Local tree care specialists and arborists can help identify risks and minimize damage before the storm strikes.
Pruning Your Trees JEA's Tree Damage and Debris Removal Policy
For more tips, follow the
City of Jacksonville's recommendations for what you should have in your Emergency Supply Kit.
Just as you should create a plan for you family, business owners should develop a plan that will safeguard employees, critical infrastructure and data/information in the event of a storm. This will ensure you can get back to work quickly and safely with minimal disruption or loss.
JEA does not restore power to certain customers before others, no matter their dependence on life-sustaining medical devices. Customers with such devices should consider sitting the storm out at a storm shelter.
Register your standby generator with JEA to avoid injury or death of JEA employees working on power lines.
Do not connect your generator directly to your home's wiring. Generators can "backfeed" into the power lines attached to your home, which can increase voltage anywhere on our system and seriously injure or kill a JEA lineman or your neighbor on the same line. Additionally, do not plug a portable generator into an electrical outlet in your home or garage. It can still backfeed power into JEA’s utility lines.
Florida Law requires that if you wish to hard-wire a generator to your home, it must be installed by a licensed electrician with an approved transfer switch. You may also consider having an electrician install a transfer switch in your home, so it's safe and convenient to switch to the generator when the times comes.
Read more about Generator Safety
Check to see if your home is vulnerable to hurricane tidal surge flooding. The City of Jacksonville's storm surge map gives you a general indication of the extent of flooding that might be experienced from various hurricane categories.
City of Jacksonville Evacuation Zones Map
Some emergency management professionals recommend unplugging appliances and/or turning off power at the circuit breaker before evacuating in order to reduce the risk of fire or electrical hazards related to flooding. Homeowners should keep in mind, however,
that any food left in the refrigerator or freezer will spoil, and some alarm systems and sump pumps may not work if the power remains off for an extended period.
For those who choose to leave the power on, experts recommend turning the refrigerator and freezer up to their highest settings to reduce the risk of food spoilage should the power go out.
Safety experts do recommend that upon returning home after evacuating, homeowners turn off the electricity at the circuit breaker prior to entering to avoid any possible electrical hazards due to flooding. Enter with caution, avoid touching any electrical
equipment and seek professional help if there is any sign of flooding or potential electrical danger.
At the height of a major storm, JEA personnel are in place, monitoring the weather and assessing the impact on our facilities. Our Emergency Operations Center works around the clock. Key personnel are deployed out in the field to alert us to any serious system failures. And our linemen are in position, waiting for weather conditions to improve to the point that it is safe for them to begin restoring power.
Once the height of the storm passes and weather reports indicate it is safe, JEA immediately enters the restoration phase of our emergency operations. Our process is designed to assess and repair our facilities and restore power across our service territory as quickly and safely as possible.
Learn How Restoration 1-2-3 Works
Below, you will see answers to the most frequent questions we receive from customers.
Please call (904) 665-6000 immediately to report a downed electric line. Stay away from all downed power lines because they may be energized. If you get close enough to an energized power line you can be electrocuted - even without actually touching
The City of Jacksonville's Department of Public Works is responsible for removing trees, limbs and other debris from the roadways. To report this, contact COJ at
Consult a private electrician to determine if it is safe to restore power to your home. If rising waters approached your home, but just missed coming inside, you may need to have an air conditioning contractor check your heating and cooling system. The outdoor unit of the air conditioner typically sits on the ground, lower than the home, so rising water may have gotten into the electrical connections and wiring of the compressor unit control panel.
Hurricanes are considered an act of nature, therefore JEA is not responsible for spoilage. JEA encourages customers to buy canned goods, not perishable items, and keep food stored in freezers to a minimum during hurricane season.
According to the American Red Cross, food can stay fresh in the refrigerator for up to two days without electricity, and even longer in the freezer. However, they also recommend using the food in the refrigerator first as the frozen food will be safe longer. Freezing and storing water in clean containers to leave in the refrigerator before the storm hits can also help your food stay cool. It's best to have plenty of non-perishable food on hand to get you through post-hurricane recovery. Of course, don't open the refrigerator/freezer door any more than necessary.
Under normal circumstances, JEA customers are billed based on their actual usage as recorded by their home electric, water and/or irrigation meters.
Following major storms or other emergencies, however, JEA may occasionally need to reassign meter readers to assist with power restoration. During these times, if customers’ meters cannot be read on schedule, JEA will follow standard industry practice and issue an estimated bill based on the household’s historical usage data.
On those rare occasions when JEA must issue estimated bills, we compare a customer’s usage during the same month last year, then factor in the number of days in the current billing cycle (which varies due to weekends and holidays). If a customer has not been at the address for one year, charges are compared to the previous month.
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Report and track any service issue you're experiencing, or monitor the status an electrical outage.
Report and Monitor Outages
Report and Monitor Outages
Who is responsible for repairs after a storm? If you have damage where the electric wires attach to your house, you must get a licensed electrician to make repairs before we can restore power.
All events that occurred throughout the JEA service territory that may have impacted the environment, were reported to FDEP, as well as minor SSO events that are not reported to FDEP.
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