New JEA HQ Customer Center to Open April 10


JACKSONVILLE –  A redesigned Customer Solutions Center at the new JEA headquarters, located at 225 N. Pearl St. in downtown, will open on April 10.   

The seven-story office building will continue to include opportunities for customers to pay their bills, discuss their accounts and learn about ways to save with one-on-one support from JEA Customer Advisors. They also will be able to easily pay their bills at new self-service kiosks, which will accept cash, checks, credit and debit cards, and mobile wallets.

This customer center and new headquarters is located in the heart of downtown, one block east of the Duval County Courthouse and a short distance from JTA’s Jacksonville Regional Transportation Center, a hub connecting customers to various mass transit options throughout our community. For those arriving by car, JEA will provide parking vouchers for the Duval County Courthouse Garage, 151 Clay St.

“JEA has worked diligently to ensure this move is as seamless as possible for our customers and employees,” said JEA Managing Director & CEO Jay Stowe. “I am looking forward to how our new headquarters will allow JEA to better serve our customers, attract and retain an engaged workforce, and be a catalyst for continued growth in downtown Jacksonville.”

JEA is committed to environmental sustainability, and the new headquarters building was designed for LEED gold certification and WELL building standards in energy efficiency. The building is also designed to use 42 percent less water than a conventional office. This will result in savings of more than 500,000 gallons of potable water per year, the equivalent consumption of 80 single-family homes.

April 7 will be the last day JEA will serve customers at its Church Street Tower location. Customers attempting to visit the old location will be redirected to the new location, which is just a few blocks away. JEA will continue to reach out to customers and other community stakeholders during the coming weeks to provide ongoing updates and information about the new headquarters opening.

About JEA

JEA is a not-for-profit, community-owned utility that provides safe, reliable and affordable services to more than one million customers across four Northeast Florida counties. JEA is not owned by investors. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,000+ workforce is dedicated to ensuring the demands of its customers are met, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development. 


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Media Contact

Simone Garvey-Ewan
JEA Media Relations | 904-665-5500


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