Frequently Asked Questions about JEA's Water

 
Item
Accordion
Accordion Item
Closed Title:Why does my water smell like bleach?
Open Text:

A small amount of chlorine is added to our drinking water for disinfection purposes, as required by law. 

Accordion Item
Closed Title:Why does JEA-supplied water kill fish in aquariums?
Open Text:

Municipal water supplies often need to be treated in some way in order to be used in aquariums, e.g., pH adjustment, chlorine neutralization, etc. 

Accordion Item
Closed Title:What is the stuff in my water that water softener salesmen show me?
Open Text:

Calcium and magnesium - both elements that are beneficial to human health, but cause hardness in water.
Learn more about hard water

Item

Water Sources and Treatment

Accordion
Accordion Item
Closed Title:Is JEA supplied water as good as bottled water?
Open Text:

JEA water is as good, if not better, in every respect as bottled water.

Accordion Item
Closed Title:Where does bottled water come from?
Open Text:

Locally bottled water comes from the same source, in most cases, as JEA water, the Floridan aquifer.

Accordion Item
Closed Title:Why don’t we use water from the river?
Open Text:

River water is categorized as surface water and must undergo extensive treatment in order to bring it up to acceptable standards, and would therefore be more costly for our customers.

Accordion Item
Closed Title:What is reuse water? Do we have reuse water? Is reuse water harmful in anyway?
Open Text:

Reuse water is the highly treated effluent from wastewater treatment plants. We do have reuse water, we call it reclaimed, but it is not potable and cannot be consumed by humans. It is used for irrigation purposes in order to preserve the aquifer for drinking water.  
Learn more about reclaimed water

Item

Water Testing and Regulation

Accordion
Accordion Item
Closed Title:How is JEA regulated, who is responsible?
Open Text:

JEA is regulated by several governmental agencies, namely the Environmental Protection Agency (EPA), the Florida Department of Environmental Protection (FDEP), the Duval County Health Department (DCHD), and the St. Johns River Water Management District (SJRWMD).

Accordion Item
Closed Title:How often do you test JEA supplied water?
Open Text:

JEA’s water supply is required to be tested every three years for most chemical parameters, but some are required to be tested on a quarterly basis. Bacteria is sampled and chlorine is checked every month from close to 300 locations in our service area.

Accordion Item
Closed Title:Where do you test the water?
Open Text:

The chemical samples are collected at the point of entry into the distribution system. The bacteria, lead and copper, and disinfection by-product samples are collected out in the system.

Accordion Item
Closed Title:Who performs the test on JEA water?
Open Text:

Samples are collected by JEA personnel and analyzed by either the JEA Lab or an outside lab if JEA is not certified for the required parameters. 

Accordion Item
Closed Title:Do I have lead and copper in my water?
Open Text:

There are trace amounts of both metals naturally present in the groundwater, but most lead and copper in customers’ homes comes from internal plumbing. 

Item

Water Backflow

Accordion
Accordion Item
Closed Title:Why did I receive a notice to have my backflow preventer tested?
Open Text:

Because of the risk of cross connection, certain water service connections are required by state and local regulations to have a backflow preventer, and to have it tested regularly.  Backflow preventers are owned and maintained by customers, not the utility.

Accordion Item
Closed Title:Why do we have to test our backflow preventers?
Open Text:

Backflow preventers are mechanical devices that fail over time.  Tests are required to determine if the devices are functioning properly.  Residential backflow preventers must be tested once every two years.  Non-residential backflow preventers must be tested annually.

Accordion Item
Closed Title:Who is required to have a backflow preventer?
Open Text:

All non-residential services must be protected by a backflow preventer.  Any residential water customers that have in-ground irrigation systems or auxiliary source(s) of water (reclaimed water, well water, pond water) are required to have a backflow preventer.  Every year we notify more people about the requirements to maintain their backflow preventers.  As more and more service connections are protected our water supply becomes safer and more reliable.

Accordion Item
Closed Title:How much does it cost to install an irrigation meter?
Open Text:

Please call (904) 665-6000 for the most up-to-date pricing information.

Accordion Item
Closed Title:Where can I get more information on backflow prevention?
Item

Water Service

Accordion
Accordion Item
Closed Title:How may I get JEA supplied water?
Open Text:

Please call the Water and Sewer Service Counter at  (904) 665-5260 for information on availability, connection fees, and applicable costs.

View Current Outages

}
/uploadedImages/Images/SiteIntercept_Ad_Outage_Reporting.jpg
Report and track any service issue you're experiencing, or monitor the status an electrical outage.

Report and Monitor Outages