- About
- 2021.02.17 JEA Announces New Leadership Team
- 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association
- 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer
- 2021.07.13 JEA Announces New COO and VP of Financial Services
- 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer
- 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services
- 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors
- 2021.09.30 Ricardo “Rick” Morales III Appointed to JEA Board of Directors
- 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community
- 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion
- 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit
- 2022.01.17 Statement on Holiday Road Sewer Overflow
- 2022.01.27 JEA Names Mark Stultz Vice President, Communications
- 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council
- 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture
- 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council
- 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season
- 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery
- 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies
- 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat
- 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing
- 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area
- 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place
- 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts
- 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian
- 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville
- 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction
- 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community
- 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida
- 2022.11.08 JEA Prepares for Subtropical Storm Nicole
- 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations
- 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition
- 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather
- 2022.12.24 JEA Offers Tips During Severe Cold Weather
- 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work
- 2023.03.06 JEA Receives Statewide Recognition for Safety
- 2023.03.07 New JEA HQ Customer Center to Open April 10
- 2023.04.06 JEA Lineworkers Earn Top Honors at International Lineman’s Rodeo
- 2023.04.25 Community Invited to May 25 Public Forum on Northeast Florida’s Energy Future
- 2023.05.01 JEA Receives Recognition for Commitment to Urban Tree Management
- 2023.05.18 JEA's Long-Range Clean Energy Plan Available to Public
- 2023.05.26 JEA Ready for 2023 Hurricane Season, Offers Tips to Help Customers Prepare
- 2023.06.05 Helen Materazzi Named JEA Vice President, Organizational Effectiveness
- 2023.06.14 JEA Upgrading Water Meters for All Customers
- 2023.06.15 JEA Crews Heading to Tallahassee to Assist with Storm Restoration
- 2023.06.26 JEA Presents Environmental Stewardship Award to 29 Local Companies
- 2023.07.14 JEA Launches Fleet Vehicle Electrification Program
- 2023.08.22 JEA Issues Precautionary Boil Water Advisory for South Philips Highway and Nocatee Area, Encourages All Customers to Conserve
- 2023.08.22 Chief Human Resources Officer, VyStar Credit Union
- 2023.08.23 Precautionary Boil Water Advisory Remains in Effect for South Philips Highway, Nocatee Area, JEA Continues to Encourage All Customers to Conserve
- 2023.08.24 JEA Lifts Precautionary Boil Water Advisory for South Philips Highway, Nocatee Area
- 2023.08.28 JEA Prepares for Tropical Storm Idalia Encourages Customers to Be Ready
- 2023.08.30 JEA Responding to Customers Due to Hurricane Idalia
- 2023.11.15 JEA Receives Top Ranking in 2023 Business Satisfaction Survey by J.D. Power
- 2023.11.07 JEA Receives Statewide Recognition for Programs That Enhance the Community
- 2023.11.20 Juli Crawford Promoted to JEA Vice President, Enterprise Strategy & Planning
- 2023.11.28 JEA and UNF Advance Sustainable Solutions at Lab Opening
- History
- Real Estate Services
- Benefits of Public Utilities
- Letter from Managing Director and CEO
- Una carta de nuestro director ejecutivo
- Strategic Focus and Core Values
- Corporate Headquarters
- Community Impact
- Keeping Your Bill Affordable
- Home
- About
- Water Supply
- Frequent Water Questions
Frequently Asked Questions about JEA's Water
JEA water is as good, if not better, in every respect as bottled water.
Locally bottled water comes from the same source, in most cases, as JEA water, the Floridan aquifer.
River water is categorized as surface water and must undergo extensive treatment in order to bring it up to acceptable standards, and would therefore be more costly for our customers.
Reuse water is the highly treated effluent from wastewater treatment plants. We do have reuse water, we call it reclaimed, but it is not potable and cannot be consumed by humans. It is used for irrigation purposes in order to preserve the aquifer for drinking water.
Learn more about reclaimed water
JEA is regulated by several governmental agencies, namely the Environmental Protection Agency (EPA), the Florida Department of Environmental Protection (FDEP), the Duval County Health Department (DCHD), and the St. Johns River Water Management District (SJRWMD).
JEA’s water supply is required to be tested every three years for most chemical parameters, but some are required to be tested on a quarterly basis. Bacteria is sampled and chlorine is checked every month from close to 300 locations in our service area.
The chemical samples are collected at the point of entry into the distribution system. The bacteria, lead and copper, and disinfection by-product samples are collected out in the system.
Samples are collected by JEA personnel and analyzed by either the JEA Lab or an outside lab if JEA is not certified for the required parameters.
There are trace amounts of both metals naturally present in the groundwater, but most lead and copper in customers’ homes comes from internal plumbing.
Because of the risk of cross connection, certain water service connections are required by state and local regulations to have a backflow preventer, and to have it tested regularly. Backflow preventers are owned and maintained by customers, not the utility.
Backflow preventers are mechanical devices that fail over time. Tests are required to determine if the devices are functioning properly. Residential backflow preventers must be tested once every two years. Non-residential backflow preventers must be tested annually.
All non-residential services must be protected by a backflow preventer. Any residential water customers that have in-ground irrigation systems or auxiliary source(s) of water (reclaimed water, well water, pond water) are required to have a backflow preventer. Every year we notify more people about the requirements to maintain their backflow preventers. As more and more service connections are protected our water supply becomes safer and more reliable.
Please call (904) 665-6000 for the most up-to-date pricing information.
Please email the Water and Sewer Service Counter at waterpreservice@jea.com or call (904) 665-5260 for information on availability, connection fees, and applicable costs. You can also visit our Water and Wastewater Development page for more information.
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Learn about all the ways JEA helps Northeast Florida families, businesses and our community thrive and how we can help you do more.
Related Links
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Air and Water Quality
Learn more about JEA's air and water quality efforts, including air quality at our electric generating plants, surface water quality and your drinking water quality.
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Compliance and Reporting
We all want reliable and reasonably priced utility services. And while we strive to do our best to meet your needs, JEA must meet the environmental requirements of multiple governing agencies at the federal, state and local levels that control the production and operations activities of our water, sewer and electric business.