How to Report an Outage or Service Issue

Reporting an electrical outage is now as simple as sending a text! Text OUT to MyJEA (69532)

To register, text REG to "MyJEA" (69532) and follow the prompts or sign in to register and manage your alerts.*

We know how frustrating it is to experience an electric or water service issue, so we've made the process for reporting it as quick and painless as possible.

If you aren't sure how to submit an outage, or service issue, follow our step-by-step guide below.

With a jea.com Account

Report an Electric Issue

  • Sign in to report an issue or outage.
  • Select the account associated with the issue or outage.
  • Select Electric service.
  • Select the service issue from the “The Problem is” dropdown menu
  • Any additional comments that might help remedy the issue.
  • Click “Report Issue,” and that’s it!

Track an Electric Issue

Report a Water Issue

  • Sign in to report an issue or outage.
  • Select the account associated with the issue or outage
  • Select Water service.
  • Select the service issue from the “The Problem is” dropdown menu.
  • Any additional comments that might help remedy the issue.
  • Click “Report Issue,” and that’s it!

Track a Water Issue

Without Signing In

Report an Electric Issue

  • Visit the Outage Map 
  • Click the red “Report Electric Outage” button.
  • Provide the information of the account linked to the outage (account number or phone number and house number or zip code).
  • Confirm the location of the outage.
  • Click SUBMIT.

Track an Electric Issue

  • Visit the Outage Map.
  • Find your location on the map
  • Click the circular icon over your outage location.
  • The Outage Information panel will show you the status of the outage, estimated restoration time (if one has been established), and the cause as information is available.

Report an Outage or Service Issue 24/7 by Calling (904) 665-6000.

Call volume can become very busy during storms and the automated, interactive system allows the company to accept thousands of calls at a time and get your information to the right people faster. Remember, there is no difference between reporting outages through our automated system or by talking with a representative.

*Message frequency depends on user. Text STOP to "MyJEA" (69532) to cancel. Text HELP to "MyJEA" (69532) for assistance or call 1-800-555-1212. Message and data rates my apply. Please read our Mobile Terms and Conditions and our Privacy Policy.

Always Be in the Know
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Did you know JEA provides free billing and outage alerts via text and email?

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