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Water Outages and Advisories

Water Outages and Boil Water Advisories

Click here to learn more about water outages and what to do during a Boil Water Advisory

Current Boil Water Advisories (BWA)

Beginning on the dates below, a Boil Water Advisory will be in effect for the following areas. Not sure if you're affected?
Learn How We Notify Customers of a BWA

  • 6/2/23 @ 10:30 AM 
    7400 San Jose Blvd - Bolles High School 

Recently Lifted Boil Water Advisories

  • 5/23/23 @ 7:30 p.m. - BWA Lifted 5/26/23 @ 8:06 AM 
    South Ponte Vedra Blvd. near Guana River Reserve

    Click to view high-resolution PDF of this map


  • 5/19/23 @ 1:00 PM - Lifted 5/21/2023 @ 8:10 AM
    1616 Jork Rd.
    Jacksonville Community Midwives
    Thrive Family Chiropractic
    Thrive Well Pediatrics

  • 5/11/2023 @ 3:30 PM - Lifted 5/14/2023 @ 6:40 AM
    This Boil Water Advisory impacted all customers within the identified boundary map, in the Holiday Harbor community on San Pablo Road South.


    Click to view high-resolution PDF of this map




    • BWA Causes and Recommendations

    A precautionary boil water advisory is issued when there is a possibility that the water pressure in the water system dropped to such an extent that bacteria or foreign matter could have entered the water system. This may be caused by one or more of these reasons:

    • A water main break, repair, or system maintenance
    • Damage to water lines or systems due to a storm or hurricane or other event
    • An electrical power outage to a water plant or facility

    A mandatory boil water advisory is issued when sample testing has confirmed the presence of microorganisms in the water supply that can cause illness.

    Regardless of the type of boil water advisory issued, customers should bring water to a rolling boil for a minimum of one minute prior to using for drinking, food preparation, or cooking during the advisory period. After precautionary BWAs triggered by water outages, main breaks or repairs, it is also recommended that customers flush water lines for three minutes after water returns to remove any air and possible sediments from the lines.
    Read Our Recommendations for BWAs 

    Sewer/Wastewater Environmental Cautions and Advisory Notices

    View Most Recent Environmental Precautions and Possible Sanitary Sewer Overflow Advisories  

Storm Preparation Tip

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Related Links

  • Constituents

    Since your water comes from the pristine Floridan aquifer, most of the elements found in it occur naturally. However, we do add a little chlorine to the water to keep it clean as it travels through pipes on the way to your faucet.

  • Safety

    JEA’s water quality meets standards demanded by federal and state regulatory agencies - it is safe to drink. Every year, we collect and test over 45,000 samples throughout our service territory for over 100 bacteriological and chemical components to ensure compliance.

  • Water Quality Reports

    The Annual Water Quality Report provides information on JEA’s water treatment systems, any contaminants found in the water, and answers to frequently asked questions.