Water Outages and Advisories
The broken water main at 13398 International Pkwy (zip code: 32218) has been isolated. Estimated time of restoration for customers with no water is 6 to 8 hours. Please call (904) 665-6000 for the most recent up to date information.
Current Boil Water Advisories (BWA)
Beginning on the dates below, a Precautionary Boil Water Advisory will be in effect for the following areas.
Not sure if you're affected?
Learn How We Notify Customers of a BWA
August 16, 2017 @ 5:30 p.m.
- 13340, 13350, 13386, 13398 &13470 International Parkway
August 11, 2017 @ 2:35 p.m. - Lifted August 13, 2017 @ 10:30 a.m.
- Stonewall Jackson Elementary School
Coastal Creek Condominiums
Edgewater Drive
Woodside Drive
Brookridge Road
Wilson Blvd between Ellershaw Road and Jammes Road
Aldington Drive between Wilson Blvd and Cedar Hills Blvd
Bondy Place
Corebrooke Drive
Cambay Place
Cedar Hills Blvd between Aldington Drive and Rendale Drive
August 11, 2017 @ 2:35 p.m. - Lifted August 13, 2017 @ 10:30 a.m.
- Apple Leaf Drive from Apple Leaf Court to Cul-De-Sac
August 10, 2017 @ 12:35 p.m. - Lifted August 12, 2017 @ 3:35 p.m.
- Villas at Kings Crossing- 7241 Old Kings Road South
BWA Causes and Recommendations
A precautionary boil water advisory is issued when there is a possibility that the water pressure in the water system dropped to such an extent that bacteria or foreign matter could have entered the water system. This may be caused by one or more of these reasons:
- A water main break, repair, or system maintenance
- Damage to water lines or systems due to a storm or hurricane or other event
- An electrical power outage to a water plant or facility
Customers should bring water to a rolling boil for a minimum of one minute prior to using for drinking, food preparation, or cooking. It is recommended that customers flush water lines for three minutes after water returns in order to remove any air and possible sediments from the lines.
Read Our Recommendations for BWAs
Sewer/Wastewater Environmental Cautions and Advisory Notices
View Most Recent Environmental Precautions and Possible Sanitary Sewer Overflow Advisories
Did you know JEA provides free billing and outage alerts via text and email?
Related Links
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Constituents
Since your water comes from the pristine Floridan aquifer, most of the elements found in it occur naturally. However, we do add a little chlorine to the water to keep it clean as it travels through pipes on the way to your faucet.
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Frequent Water Questions
Is JEA supplied water as good as bottled water? Why don’t we use water from the river? We've answered these questions and more!
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Safety
JEA’s water quality meets standards demanded by federal and state regulatory agencies - it is safe to drink. Every year, we collect and test over 45,000 samples throughout our service territory for over 100 bacteriological and chemical components to ensure compliance.
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Water Quality Reports
The Annual Water Quality Report provides information on JEA’s water treatment systems, any contaminants found in the water, and answers to frequently asked questions.