- My Account
- Service Charges
- Deposit and Connection Fees
- Name Changes and Account Transfers
- Service Reconnection
- Claim Resolution
- JEA Credit Score
- Social Security Numbers
- Reclaimed Water Inspection Fee
- Medical Alerts
- MyWay Terms and Conditions
- Collections, Disconnections, and Unauthorized Utility Use
- Add, Move, or Stop Service
- Residential Account Policies and Forms
JEA Credit Score
Your JEA credit rating isn’t the same as any other credit score you may have, so it is important to understand. Your account starts out with a perfect JEA credit score of 1000. When you keep your account in good standing, you maintain your perfect score. If you don’t, your credit rating with JEA is lowered. If your credit score gets too low, your deposit may increase.
Fortunately, there’s no mystery to how your credit score works. By knowing what the rules are, you can work to keep your credit in good standing.
|Infraction||Internal Credit Reduction||Duration of Credit Reduction|
|First Dishonored Payment (one Cash Only Point)|
|The first payment dishonored by the issuer’s financial institution. *Note a dishonored payment for a deposit or the Customer’s initial bill is a separate infraction.
|Second Dishonored Payment within a non-month period (two Cash Only Points)|
|A dishonored payment from the issuer’s financial institution within nine months of a First Dishonored Payment.
|Dishonored Deposit or Initial Payment (three Cash Only Points)|
|A dishonored payment from the issuer’s financial institution for the deposit or initial payment, whichever comes first.||-300||9 months|
|Broken Payment Arrangement|
|Any payment not received by the due date specified in the terms and conditions of the Payment Arrangement.||-50||12 months|
|Commercial Late Payment|
|Any payment not received by the due date specified on the billing statement.||-50||12 months|
|Disconnection for Non-Payment|
|Severing services for failure or neglect to pay.
|Responsible Party Assumes Account for the Deceased
|The responsible party’s credit standing and account history with JEA determines the deposit amount and whether a credit infraction is imposed.||-150||9 months|
|New Accounts Receiving Dismissal Order from Bankruptcy Court|
|No Personally Identifiable Information (PII)|
|Customers who do not provide their Social Security Number at the start of service.||-250||Life of the Account|
|Verification that a Customer altered, interfered with, or damaged any meter, other apparatus or device belonging to JEA.
|Verification that a Customer committed utility theft.||-750||7 years|
|Write-off of Uncollected Customer Debt|
|An amount owed that has remained on a closed account.
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