JEA Credit Score

Your JEA credit rating isn’t the same as any other credit score you may have, so it is important to understand. Your account starts out with a perfect JEA credit score of 1000. When you make your payments on time, you maintain your perfect score. If you don’t, your credit rating with JEA is lowered. If your credit score gets too low, you may be asked to make or increase your deposit. 

Fortunately, there’s no mystery to how your credit score works. By knowing what the rules are, you can work to keep your credit in good standing.

Type of Infraction Credit Score Reduction Duration of Infraction 
First Returned Check in 9 months
Initial dishonored payment from a financial institution with exception of initial deposit or first payment. The deduction will expire after nine (9) months on the anniversary date of the infraction occurrence and restore the points to the account credit score. -100  9 months 
Second Returned Check in 9 months
This infraction results in assessment of 2 Cash Only points* Additional dishonored payments from a financial institution with the exception of initial deposit or first payment. The deduction will expire after nine months on the anniversary date of the infraction occurrence and restore the points to the account credit score.  -200  9 months 
Returned Check on Deposit or Initial Payment
This infraction results in assessment of 3 Cash Only points* A dishonored payment from a financial institution for initial deposit or first payment (whichever comes first). The deduction will expire after nine (9) months on the anniversary date of the infraction occurrence and restore the points to the account credit score.  -300  9 months 
Non-Residential Late Payment 
-50  12 months 
Severance for Non-Payment
An account’s service disconnection for Non-Payment. The deduction will expire after twenty-four (24) months on the anniversary date of the infraction occurrence and restore the points to the account credit score.  -100  24 Months 
New accounts receiving dismissal order from Bankruptcy Court.
The deduction will expire after twenty-four (24) months on the anniversary date of the infraction occurence and restore the points to the account credit score. -200  24 Months 
Tampering
If it has been determined that a customer has tampered with a service point, the customer will receive an infraction of 250 points; and the deduction will expire after thirty-six (36) months on the anniversary date of the infraction occurrence and restore the points to the account credit score . -250  3 years 
Fraud
If it has been determined that a customer has committed fraud on a JEA account, the customer will receive an infraction of 750 points. The deduction will expire after thirty-six (36) months on the anniversary date of the infraction occurrence and restore the points to the account credit score . -750  3 years 
Write-off of Uncollected Customer Debt
An inactive account defined as a write off account or an inactive account adjusted to the Allowance for Doubtful Account (ADA) on the General Ledger. The deduction will expire after eighty-four (84) months on the anniversary date of the infraction occurrence and restore the points to the account credit score. -750  7 years 
Water Quality Reports
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The Annual Water Quality Report provides information on JEA’s water treatment systems

Review the Reports