Requests for Information


Requests for Information (RFI) include solicitations to determine interest in providing goods or services to JEA prior to a formal or informal solicitation being created. JEA, at its sole discretion, will determine whether or not to pursue the purchase of these items. Current RFIs as well as specifications for each can be found below. If you are interested in a particular solicitation, you can register to receive information.

98001 (RFI) Work Force Optimization Solution

JEA is researching costs and functionality for a Cloud Based Workforce Optimization Suite that will perform the following functionality; call recording, quality management, workforce management, performance management and reporting. As part of the solution, JEA desires for the proposed vendor to provide cost and plans for professional services to implement said solution into JEA's UCCE platform while reducing maintenance and end-user training costs.  The solution shall also include system testing, administrative end user training onsite at JEA, and five (5) years of annual maintenance and support starting following implementation and JEA Acceptance. 

The solution shall be a Cisco Solutions+ cloud solution product. A Service Level Agreement component of 99.99% to ensure minimal downtime is required. In addition, JEA does not intend to migrate the existing data and will require consultative services to design and implement the solution.

Response Due Date: September 13, 2019