- My Account
- Service Charges
- Deposit and Connection Fees
- Name Changes and Account Transfers
- Service Reconnection
- Claim Resolution
- JEA Credit Score
- Social Security Numbers
- Reclaimed Water Inspection Fee
- Medical Alerts
- MyWay Terms and Conditions
- Collections, Disconnections, and Unauthorized Utility Use
- Add, Move, or Stop Service
- Residential Account Policies and Forms
Add, Move, or Stop Service
Welcome to the neighborhood! If you’ve never had service with JEA before, we’ll need to get you started with an account. You can do this all online and will just need a few forms of identification, a deposit, and the service address. We may even be able
to turn on service the same day.
Get Started Now
New Business Customers: You'll find everything you need to start your new service in our Business Resources section. Visit this page to learn more, or go to our JEA Business Minute video series for helpful tips on doing business with JEA.
Add Services to an Existing Account
As an existing JEA customer, you can schedule service to start at a new address any weekday, excluding weekends and holidays. You can also schedule your desired start date up to 30 days in advance*.
This can be convenient during a move, if you own or rent more than one property, or if you want to turn on services at an existing address.
Next-day service may not be available for new homes because of installation or inspection requirements.
Add New Service
If you are not already a JEA customer, please use our New Customer Online Application.
*Utility service is provided to you on a credit arrangement. You are billed for water, sewer and/or electricity after you have used it. As a result, credit must be established by every applicant before service can start.
Moving? Transfer Your Services
There are lots of last-minute things to do when moving to a new home. That’s why we’ve made it easy to cross one thing off your list. If you move within our service territory, all you need to do is transfer your present electric and/or water service. Simply complete a transfer request (up to 30 days before the desired transfer date) and we'll take care of the rest.
To stop your service, you will need to give us at least three days' notice. Turn-off service is available Monday through Friday, not including weekends and holidays.
- If you made a deposit, we'll apply it to your final bill.
- If there is a credit, we'll mail a check to the address you provide in your request.
Explore Solutions and Save
Learn about all the ways JEA helps Northeast Florida families, businesses and our community thrive and how we can help you do more.