New Business Customers


If you are new to JEA, we’ll need just a few things to activate your utility services.  We will need the address where you’d like services established and the start date, along with the following information to properly identify you as a business account holder: 

  • Business Name
  • Active Business Registration and the state where it’s registered
  • Federal Employer Identification Number (FEIN) as provided on Internal Revenue Service (IRS) form(s) SS4 or W9

To start business services in the name of a person, we’ll need the:

  • Person’s Name
  • Social Security Number (see below for other forms of identification)
  • Driver License Number or State Identification Card Number

Once you have collected your items, call us at (904) 665-6250 or email to start service.


If you're a residential customer, you can start your utility services online.

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Closed Title:Acceptable Forms of Identification
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If you do not provide your Social Security number, you will need to bring two of the following forms of government-issued photo identification to our Customer Care Center in downtown Jacksonville and we'll help you get started.

  • U.S. State-Issued Driver License
  • Official State Identification
  • U.S. Government/Military ID
  • U.S. Passport
  • U.S. Alien Identification (Green Card)
  • Foreign Passport with I-94 Debarkation Form
  • Foreign Passport with I-551 Temporary U.S. Immigration Stamp
  • B-1/B-2 Visa and Border Crossing Card

The identification must be valid, not expired, and the photo must match the presenter. 

Learn about our Social Security Number Policy

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Closed Title:Same-Day Service
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Same-day service requests must be made by calling (904) 665-6250.

We can start, stop and transfer service fairly quickly if JEA has provided services to the premises previously. If we haven’t, it may take a little longer to get things started.

  • When requested prior to the start date or by 3 p.m. the same day, services will start by close of business on the day requested.
  • When requested on or after 3:01 p.m. on the start date, services will begin on the next business day, Monday - Friday.

Service charges apply for same-day requests. To learn more, review the different types of service charges JEA assesses.


Helpful Tips for Your New Account

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Closed Title:Deposits
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After you set up your utility account, you will need to pay a deposit. It’s easy and convenient to pay your deposit and do business with JEA by setting up a free account.

Learn How to Pay Your Deposit Online

Read our Commercial Deposit Policy

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Whether you’re establishing new service, adding or transferring services, JEA charges customers a one-time connection fee. 

Learn about Connection Fees

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Closed Title:Account Options
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JEA lets you decide how you want to view, manage and pay your bill with several convenient options, including paperless billing (eBill), balanced billing (MyBudget), automatic payments (AutoPay), and more.

Billing and Payment Options

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If you choose to pay your bill in person, stop by one of our JEA-authorized payment-only locations, which you’ll find all over Jacksonville.

Find a Payment Location

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Closed Title:Permitting
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To check the status of your electric permit, use our online system.

Check the Status of Your Electric Permit

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Closed Title:JEA Credit Score
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Unlike other credit scores, a JEA credit rating is specific to your account activity and payment history. Maintaining an excellent credit rating is easy when you know how it works.

Learn More about JEA’s Credit Score

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Your safety matters. When it comes to scams, we want you to be able to protect yourself. 

Learn the Signs of a Scam


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Closed Title:InvestSmart with JEA
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Want to save money with energy-efficient upgrades? InvestSmart with JEA provides rebate incentives that can help you lower your initial cost. The program offers incentives for installing new lighting systems, upgrading heating, cooling and air handling equipment, and much more. 

Learn More about InvestSmart with JEA

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Closed Title:Tax Exemptions
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Public Service Tax exemptions are available for specific types of businesses as determined by the City of Jacksonville. 

Find Tax Exemption Information and Links to the City of Jacksonville Website

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Closed Title:Commercial Rates
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To cover the cost of operating electric, water, and wastewater services, JEA offers several rate schedules to accommodate your business’ energy demand and water meter size.  

View Our Commercial Rates

Business Energy Advisor

JEA’s Business Energy Advisor can help you save time, money and energy. It's your source for actionable advice on proven energy management strategies and technologies.

Check It Out Today