Billing and Payment Options

 
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As a JEA customer, we offer you choices in how you receive and pay your bill that fit your lifestyle, from your inbox to your mailbox. We also offer ways to help you better manage your bill.  

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Payment Options

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Bank Account Payments

Pay your bill on time, every time with AutoPay. JEA automatically withdraws your balance due from your bank account on your due date.

To enroll in AutoPay, your account must not have an outstanding balance or be in a payment extension plan. AutoPay will begin on your next billing cycle after you sign up, so please pay any account balance currently due by its due date. 

When we prepare your bill, your account balance will reflect payment has been made, although it will not withdraw from your bank account until your due date.

After you enroll, you can always update your bank information within your jea.com online account

Enroll in AutoPay

One-Click Credit Card Payments

Fast Pay is a convenient way to pay your JEA bill by credit card without logging into jea.com or re-entering payment information each month. 

By signing up for Fast Pay, you’ll get an email each month (separately from your eBill, if applicable) to confirm your utility payment amount. Click to confirm your payment and your utility bill will be automatically paid with the credit card saved in your account.

To set up Fast Pay:

  • From the Online Bill Pay page, click the Pay by Credit/Debit button.
  • Then from the resulting JEA Online Payments page, click the upper-left menu and select Fast Pay.
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If You Have a jea.com Account

Pay By Bank Account

Avoid extra credit card processing fees when you pay directly from your bank account. Store your account and routing numbers securely in your jea.com account for easy payment each month. If you don’t want to store them, simply enter the information each time you pay.

While all checking accounts can make ACH payments, please check with your financial institution for ACH availability with other types of bank accounts.

Remember, paying online with your bank account means no extra fees!

Pay By Debit or Credit Card

JEA accepts major credit and debit cards through our third-party payment vendor, KUBRA®.

Please note: Effective April 6, 2020, JEA has waived credit and debit card convenience fees for MasterCard, Visa and Discover card payments up to $10,000 and will continue to waive these fees through September 30, 2020.

Schedule an Online Payment

If you're not one for automatic payments, scheduled payments may be right for you! You can pre-schedule a payment up to 30 days in advance when paying with your bank account. 

  1. Click on Pay by Bank Account (Manage Bank Accounts if you haven't already saved a bank account).
  2. Indicate the amount you would like to pay.
  3. Indicate the account with which you would like to pay.
  4. Select a future payment date.
  5. Check your email for confirmation of your scheduled payment and of your processed payment.

Scheduled payments may take up to one business day to process after the scheduled date. Your balance will not reflect the payment until the first business day after the scheduled payment date. If you need to cancel your scheduled payment, you can do so before 11 a.m. on the day of your scheduled payment.

Log In and Pay

Don’t have an online account? Register for a jea.com online account

If You Do Not Have a jea.com Account

JEA Guest Pay is the perfect solution for customers who wish to pay online but do not have a jea.com account, or for someone who wishes to make a payment on behalf of a customer. Use your credit or debit card to pay any account by simply entering a JEA account number.

Guest Pay is only available for customers with an active account paying for utility services. Deposits to start service may not be paid through this option. A valid JEA account number is required.  

Make a Payment

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Call (904) 665-6000 24 hours a day, 7 days a week to pay your bill with a bank account, credit or debit card using our automated system. Payments will post to your account immediately. 

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JEA’s Downtown Jacksonville Customer Center representatives offer a full range of services, including stop, start or transfer of service and bill payment.

Visit JEA Downtown

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Pay at a JEA-authorized Payment Location near you and have your payment credited to your account within one hour.

Find Payment Locations

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Mail a check or money order along with your account number to:

JEA
P.O. Box 45047
Jacksonville, FL
32232-5047 

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Bill Delivery Options

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eBill is the eco-friendly way to get your JEA bill wherever you are. When your bill is ready, we’ll send you an email with a link to view it from your jea.com account. There’s no need to keep track of paper statements. With your online account, you can view and download 24 months of past statements at any time. 

eBill helps JEA cut down on printing and mailing expenses, which in turn helps us keep our rates low. It also keeps paper waste out of the trash and helps promote a greener lifestyle.

Sign Up for JEA eBill

  1. Under Bill Delivery Options, select "Enroll in eBill," then click Submit.
  2. Your next JEA bill-ready notification will arrive by email at about the same time you would receive your bill in the mail. You will no longer receive a paper bill. 

Enroll in JEA eBill

Make Payments Using Your Preferred Method

Once you've enrolled in eBill, we’ll send your monthly bill to the email address associated with your account. You can still choose to pay online, by phone, by mail, at a neighborhood payment center, or at the JEA Customer Center downtown.

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    If you would like us to mail your bill to a different address than the one where you get your utility services, you may specify a billing address using your online account. 

    Set Your Billing Address

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    Bill Management Options 

     

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    JEA MyBudget is a levelized payment plan that evens out your monthly utility bill by taking a rolling average of your last 12 bills. The rolling average makes your utility bill payment about the same amount each month, making budgeting a little easier. 

    JEA MyBudget is a great option if you live on a fixed income, don’t like seasonal bill fluctuations, or you want a more predictable utility bill from month to month. 

    MyBudget Eligibility Requirements

    • Must have JEA service at all of your service addresses for at least six months.
    • Must be in good standing and not currently in a payment arrangement.
    • Must have an internal credit score of at least 300.
    • Residential customers cannot be enrolled in JEA MyWay (Prepaid). 

      Sign Up for MyBudget

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      JEA MyWay is a prepaid option for utility services. There are no credit checks, deposits or late fees, and you can start your account with as little as $50. 

      Once you’ve signed up for JEA MyWay, download the MyUsage mobile app to set usage threshold alerts and view balance and consumption information. To add money to your account, simply sign into your jea.com account or call us anytime. If you would prefer to add money to your account in person, visit one of our convenient payment locations.

      Call (904) 665-6000 to get started with JEA MyWay.

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      Get Help Paying Your Bill

      We understand that sometimes you’re faced with unexpected expenses and could use more time or assistance to pay your bill. JEA has bill pay solutions and utility payment assistance for families and individuals struggling financially.
      Get Assistance Paying Your Bill

      Give Back With Your JEA Bill

      As part of paying your JEA bill, you have the option to add a recurring monthly donation to Neighbor to Neighbor, a program that provides emergency assistance to customers overwhelmed by a temporary financial crisis and unable to pay their utility bill.

      To help a neighbor in need, check the box on your paper bill and designate a monthly donation to be added to your bill pay amount or complete the online Neighbor to Neighbor monthly gift form.

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      No Paper Towels or Wipes in the Toilet

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      Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.

      Learn what you can and cannot flush