- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
Billing and Payment Options
You have choices. At JEA, we give you the option to choose the method of payment that best fits your lifestyle, and you can receive your bill in your email or in your mailbox. We also have ways for you to better manage your bill.
Learn about your options today.
Pay your bill online with a bank account, credit or debit card. You can even schedule a payment up to 30 days in advance. Please note that if you use your bank’s bill payment function, it could take 3-7 days for your payment to process.
Mark one thing off of your to-do list with AutoPay.
Learn About AutoPay
Pay online without logging in by simply entering a valid JEA account number.
Learn about Guest Pay
Pay at a JEA-Authorized Payment Location in your neighborhood and have your payment credited to your account within an hour.
Find Payment Locations
JEA’s Downtown Customer Care Center representatives are available to provide a full range of services to our customers, including stop, start or transfer of service and bill payment.
Pay in Person
Call (904) 665-6000 24 hours a day, 7 days a week to pay your bill with a bank account, credit or debit card. Payments will be posted to your account immediately.
Mail a check or money order along with your account number to:
JEA P.O. Box 45047 Jacksonville, FL 32232-5047
Bill Delivery Options
Receive your JEA bill in your email. If service is started online, the default is to receive your bill by email.
You may specify a billing address that is different from your service address.
Set Your Billing Address
Mail: If you prefer to receive a paper bill in the mail, you may set your billing delivery option to traditional mail.
Bill Management Options
Make your utility bill more predictable.
A pay-as-you-go billing and payment option.
Our self-serve system will let you know if you qualify and give you a new due date.
Request an Extension
JEA works with area organizations to help customers who are struggling financially due to a personal emergency.
Find Out How to Get Assistance with Your Bill
Neighbor to Neighbor
As part of paying your JEA bill, you have the option to add a recurring monthly donation to the Neighbor to Neighbor program, a program that provides emergency assistance to customers overwhelmed by a temporary financial crisis and unable to pay their utility bill. To help a neighbor in need, all you have to do is check the box on your paper bill and designate a monthly donation to be added to your bill pay amount or complete the online Neighbor to Neighbor monthly gift form.
Higher Than Normal Bill?
Understanding what can cause a high bill is the first step to diagnosing it. Let us help you.