Billing and Payment Options

You have choices. At JEA, we give you the option to choose the method of payment that best fits your lifestyle, and you can receive your bill in your email or in your mailbox. We also have ways for you to better manage your bill. 

Learn about your options today.

Payment Options

Pay your bill online with a bank account, credit or debit card. You can even schedule a payment up to 30 days in advance. Please note that if you use your bank’s bill payment function, it could take 3-7 days for your payment to process. 

Pay Your JEA Bill Online

Mark one thing off of your to-do list with AutoPay.
Learn About AutoPay

Pay online without logging in by simply entering a valid JEA account number.
Learn about Guest Pay

Pay at a JEA-Authorized Payment Location in your neighborhood and have your payment credited to your account within an hour.
Find Payment Locations

JEA’s Downtown Customer Care Center representatives are available to provide a full range of services to our customers, including stop, start or transfer of service and bill payment.
Pay in Person

Phone IconCall (904) 665-6000 24 hours a day, 7 days a week to pay your bill with a bank account, credit or debit card. Payments will be posted to your account immediately.

Mail IconMail a check or money order along with your account number to:
JEA P.O. Box 45047 Jacksonville, FL 32232-5047

Bill Delivery Options

Receive your JEA bill in your email. If service is started online, the default is to receive your bill by email. 

Learn How to Set Up eBill

You may specify a billing address that is different from your service address. 
Set Your Billing Address

Mail: If you prefer to receive a paper bill in the mail, you may set your billing delivery option to traditional mail.                                      

Bill Management Options 

Make your utility bill more predictable.  

A pay-as-you-go billing and payment option.

Our self-serve system will let you know if you qualify and give you a new due date.
Request an Extension

JEA works with area organizations to help customers who are struggling financially due to a personal emergency.
Find Out How to Get Assistance with Your Bill

Neighbor to Neighbor

Neighbor to Neighbor Couple

As part of paying your JEA bill, you have the option to add a recurring monthly donation to the Neighbor to Neighbor program, a program that provides emergency assistance to customers overwhelmed by a temporary financial crisis and unable to pay their utility bill. To help a neighbor in need, all you have to do is check the box on your paper bill and designate a monthly donation to be added to your bill pay amount or complete the online Neighbor to Neighbor monthly gift form.

Higher Than Normal Bill?

Understanding what can cause a high bill is the first step to diagnosing it. Let us help you.

Understand Your Bill