Paying your JEA bill online is quick, easy, and frees you from the hassle of writing a check. You can even schedule a payment for a day when you plan to have extra funds in your account - like your next pay day.
If you don’t have an online account, you can
register for a jea.com account now - it's fast and free! If you're already logged in, you can access Online Bill Payment just below your balance on your
Using Your Bank Account
Avoid extra credit card processing fees when you pay directly from your bank account.* You will need your bank's routing number and your account number, which can be found along the bottom of a check. If you choose to pay online with your bank account, step-by-step instructions will walk you through the process of submitting your account information. You have the option to store your account and routing numbers securely in your jea.com account for easy payment each month, or, if you do not wish to store these numbers, simply enter the information each time you pay.
Remember, paying online with your bank account means no extra fees!
Using Your Debit or Credit Card
JEA also accepts major credit and debit cards through our third-party vendor KUBRA®. Please note, KUBRA charges a non-refundable convenience fee of:
- $2.20 for payments up to $500
- $4.40 for payments $500.01 to $1,000
- $9.95 for payments $1,000.01 to $10,000
*All checking accounts are able to make ACH (Automated Clearing House) Payments, however, you should check with your financial institution for ACH availability for other types of bank accounts.
Why Am I Charged a Convenience Fee?
Card payment vendors charge a convenience fee for processing card transactions. This convenience fee is actually a processing fee and goes directly to the payment vendor—in JEA’s case, the vendor is KUBRA.
To help keep the convenience fee as low as possible for our customers, JEA requested proposals from and evaluated many vendors. We chose KUBRA, in part, because their convenience fees were the most competitive among the payment vendors who submitted proposals.
Will JEA Absorb the Convenience Fee?
JEA passes on the cost of the convenience fee to customers using that service. As a not-for-profit, community-owned utility, we do this so as not to burden other customers with paying for a service they don’t use. For instance, if 20% of our customers paid by debit or credit card, it would cost JEA approximately $4 million per year. This could increase costs to all customers, including those who do not use debit or credit cards to pay their utility bill.
How to Avoid the Convenience Fee for Credit/Debit Card Use
JEA offers a variety of ways to pay your bill; you can see those ways by clicking here. Remember that paying with your checking or savings account is always free.