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- 2021.02.17 JEA Announces New Leadership Team
- 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association
- 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer
- 2021.07.13 JEA Announces New COO and VP of Financial Services
- 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer
- 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services
- 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors
- 2021.09.30 Ricardo “Rick” Morales III Appointed to JEA Board of Directors
- 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community
- 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion
- 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit
- 2022.01.17 Statement on Holiday Road Sewer Overflow
- 2022.01.27 JEA Names Mark Stultz Vice President, Communications
- 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council
- 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture
- 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council
- 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season
- 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery
- 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies
- 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat
- 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing
- 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area
- 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place
- 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts
- 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian
- 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville
- 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction
- 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community
- 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida
- 2022.11.08 JEA Prepares for Subtropical Storm Nicole
- 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations
- 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition
- 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather
- 2022.12.24 JEA Offers Tips During Severe Cold Weather
- 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work
- 2023.03.06 JEA Receives Statewide Recognition for Safety
- 2023.03.07 New JEA HQ Customer Center to Open April 10
- 2023.04.06 JEA Lineworkers Earn Top Honors at International Lineman’s Rodeo
- 2023.04.25 Community Invited to May 25 Public Forum on Northeast Florida’s Energy Future
- 2023.05.01 JEA Receives Recognition for Commitment to Urban Tree Management
- 2023.05.18 JEA's Long-Range Clean Energy Plan Available to Public
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- 2023.03.07 New JEA HQ Customer Center to Open April 10
New JEA HQ Customer Center to Open April 10
2023-03-07
JACKSONVILLE – A redesigned Customer Solutions Center at the new JEA headquarters, located at 225 N. Pearl St. in downtown, will open on April 10.
The seven-story office building will continue to include opportunities for customers to pay their bills, discuss their accounts and learn about ways to save with one-on-one support from JEA Customer Advisors. They also will be able to easily pay their bills at new self-service kiosks, which will accept cash, checks, credit and debit cards, and mobile wallets.
This customer center and new headquarters is located in the heart of downtown, one block east of the Duval County Courthouse and a short distance from JTA’s Jacksonville Regional Transportation Center, a hub connecting customers to various mass transit options throughout our community. For those arriving by car, JEA will provide parking vouchers for the Duval County Courthouse Garage, 151 Clay St.
“JEA has worked diligently to ensure this move is as seamless as possible for our customers and employees,” said JEA Managing Director & CEO Jay Stowe. “I am looking forward to how our new headquarters will allow JEA to better serve our customers, attract and retain an engaged workforce, and be a catalyst for continued growth in downtown Jacksonville.”
JEA is committed to environmental sustainability, and the new headquarters building was designed for LEED gold certification and WELL building standards in energy efficiency. The building is also designed to use 42 percent less water than a conventional office. This will result in savings of more than 500,000 gallons of potable water per year, the equivalent consumption of 80 single-family homes.
April 7 will be the last day JEA will serve customers at its Church Street Tower location. Customers attempting to visit the old location will be redirected to the new location, which is just a few blocks away. JEA will continue to reach out to customers and other community stakeholders during the coming weeks to provide ongoing updates and information about the new headquarters opening.
About JEA
JEA is a not-for-profit, community-owned utility that provides safe, reliable and affordable services to more than one million customers across four Northeast Florida counties. JEA is not owned by investors. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,000+ workforce is dedicated to ensuring the demands of its customers are met, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development.
Media Contact
Simone Garvey-Ewan
JEA Media Relations
media@jea.com | 904-665-5500
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- corporate
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2022.06.08 JEA Announces Next Generation of Customer Experience Delivery
JACKSONVILLE, FL, June 7, 2022 –– JEA is continuing its commitment to earning customer loyalty with the launch of a comprehensive data analytics division to meet customer needs throughout the company.