- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
JEA offers customers two types of credit adjustments. One type of credit adjustment involves water or irrigation leaks. The second type of credit adjustment involves filling a pool after construction or a repair.
Adjustment Requests for Water or Irrigation Leaks
If you have experienced an abnormal situation involving a leak, and in turn sewer charges, you may be eligible for an adjustment.
To determine if you qualify for an adjustment, complete a request form and submit it to JEA within 90 days of the billing period in question. Adjustments are limited to no more than one in a five-year period.
Fill out the Commercial Customer Form
Adjustment Requests for Filling a Pool
If you are filling a pool for the first time or are planning to repair a pool, you may be eligible for an adjustment to your wastewater charges. Adjustment requests for filling your pool, whether a new pool or after a repair, requires a building permit. Requests must be submitted within 30 days after filling your pool.
Request an Adjustment for Filling Your Pool