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Adjustment Requests

JEA offers customers two types of credit adjustments.  One type of credit adjustment involves water or irrigation leaks.  The second type of credit adjustment involves filling a pool after construction or a repair.

Adjustment Requests for Water or Irrigation Leaks

 If you have experienced an abnormal situation involving a leak, and in turn sewer charges, you may be eligible for an adjustment.  

To determine if you qualify for an adjustment, complete a request form and submit it to JEA within 90 days of the billing period in question.  Adjustments are limited to no more than one in a five-year period. 
Fill out the Commercial Customer Form 

Adjustment Requests for Filling a Pool

If you are filling a pool for the first time or are planning to repair a pool, you may be eligible for an adjustment to your wastewater charges.   Adjustment requests for filling your pool, whether a new pool or after a repair, requires a building permit. Requests must be submitted within 30 days after filling your pool.
Request an Adjustment for Filling Your Pool

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Related Links

  • Pool Fill Affidavit

    Adjustments to your wastewater charges may apply the first time you fill a pool or after a permitted repair

  • Commercial Water, Wastewater or Irrigation Bill Adjustments

    To ensure your request is processed in a timely manner, submit your plumber’s statement and/or your receipt for repairs and supplies. Your request will not be processed until all of the repair documentation and your completed JEA form have been received. Be sure to include your account number on all of the documents submitted.

  • Business Resources

    JEA recognizes what your business means to our community and understands the challenges you face every day. Our suite of tailored business solutions can help make running your business easier.