Home My Account Commercial Forms and Policies Adjustment Requests

Adjustment Requests

JEA offers customers two types of credit adjustments.  One type of credit adjustment involves water or irrigation leaks.  The second type of credit adjustment involves filling a pool after construction or a repair.

Adjustment Requests for Water or Irrigation Leaks

 If you have experienced an abnormal situation involving a leak, and in turn sewer charges, you may be eligible for an adjustment.  

To determine if you qualify for an adjustment, complete a request form and submit it to JEA within 90 days of the billing period in question.  Adjustments are limited to no more than one in a five-year period. 
Fill out the Commercial Customer Form 

Adjustment Requests for Filling a Pool

If you are filling a pool for the first time or are planning to repair a pool, you may be eligible for an adjustment to your wastewater charges.   Adjustment requests for filling your pool, whether a new pool or after a repair, requires a building permit. Requests must be submitted within 30 days after filling your pool.
Request an Adjustment for Filling Your Pool

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Related Links

  • Pool Fill Affidavit

    Thank you for your request. If additional information is needed, a JEA representative will contact you. Please keep this receipt for your records.  Back to Adjustment RequestsName on AccountEmailPhoneJEA Account NumberService AddressCityStateZip CodeFirst Time Pool FillPermit NumberPool Refilled due to RepairPool CapacityDate of Pool FillBuild NameBuilder NumberCertifyRequest in Thirty DaysYesNo function ektLocalizeDate(date, id) { setTimeout(function() { if (document.getElementById && 10 == date.length) { var oTempDate = new Date(date.substr(0,4), parseInt(date.substr(5,2),10)-1, date.substr(8,2)); document.getElementById(id).innerHTML=(oTempDate.toLocaleDateString ? oTempDate.toLocaleDateString() : oTempDate.toLocaleString()); } }, 1); } // Thank you for your request. If additional information is needed, a JEA representative will contact you. Please keep this receipt for your records. Back to Adjustment Requests

  • Water, Wastewater and Irrigation Form

    After submitting, please email the repair documents with your account number to wateradjustment@jea.com. If you are unable to submit your repair documents via email, you may send them by mail or Fax to: JEA Customer Advocacy and Resolution Team 21 W. Church Street, CC-2 Jacksonville, FL 32202 Fax (904) 665-7990 Your adjustment request will not be processed until these documents are received. Please keep this receipt for your records. Back to Forms and PoliciesName on AccountAccount NumberService AddressEmailPhone NumberDate Leak OccurredDate Leak RepairedType of LeakActions TakenAuthorization function ektLocalizeDate(date, id) { setTimeout(function() { if (document.getElementById && 10 == date.length) { var oTempDate = new Date(date.substr(0,4), parseInt(date.substr(5,2),10)-1, date.substr(8,2)); document.getElementById(id).innerHTML=(oTempDate.toLocaleDateString ? oTempDate.toLocaleDateString() : oTempDate.toLocaleString()); } }, 1); } // After submitting, please email the repair documents with your account number to wateradjustment@jea.com. If you are unable to submit your repair documents via email, you may send them by mail or Fax to: JEA Customer Advocacy and Resolution Team 21 W. Church Street, CC-2 Jacksonville, FL 32202 Fax (904) 665-7990 Your adjustment request will not be processed until these documents are received. Please keep this receipt for your records. Back to Forms and Policies

  • Business Resources

    Welcome to JEA’s dedicated Business Resource page for Commercial Customers both large and small. From here, you can access important documents, learn the latest about energy and water efficiency, JEA’s environmental efforts, and what our employees are doing to help make our community a better place.