- My Account
- Service Charges
- Deposit and Connection Fees
- Name Changes and Account Transfers
- Service Reconnection
- Claim Resolution
- JEA Credit Score
- Social Security Numbers
- Reclaimed Water Inspection Fee
- Medical Alerts
- MyWay Terms and Conditions
- Collections, Disconnections, and Unauthorized Utility Use
- Add, Move, or Stop Service
- Residential Account Policies and Forms
- My Account
- Understand My Bill
Understanding Your JEA Bill
Did you open your utility bill this month and notice a significant change from last month? Does your bill seem higher than usual during this time of year? It’s important to know when you have a bill spike, its a warning sign that something in your home has changed, you have changed your habits, or weather has impacted your usage. Understanding what can cause a high bill is the first step to diagnosing it.
Learn More in the High Bill Toolkit
Not sure how to read each of the sections of your monthly statement? Grab your bill and follow along as we explain each charge.
View a Sample Statement with Explanations
Do you find all those charges, taxes and fees on your bill confusing?
View a Breakdown of a Typical Bill
Learn about the benefits of advanced metering JEA is using to measure customers' consumption.
How Meter Reading Works
Learn about how JEA’s electric and water rates are structured and how they compare to other utilities across the nation.
JEA Rate Information
Late fees, service reconnects, inspections and other special circumstances require a visit from a JEA employee and could create an additional cost on your bill.
Learn About Services Charges
Our handy calculator helps you estimate your bill. Simply choose your county and approximate usage for the month and we'll show you an estimate including your monthly taxes, fees and charges.
Understanding Commercial Electric Rates
Many of JEA’s large business customers pay a commercial demand rate.
Learn About Commercial Electric Rates
Ever wonder why it’s the end of the month, and you haven’t received a bill yet? That’s because of JEA’s billing cycles. A billing cycle is the elapsed time between printings of a customer’s monthly bills. When a JEA customer starts service, his/her account is assigned to one of twenty billing cycles, which are assigned based on the customer’s location. Bills are prepared for one cycle each work night. The exact number of days between bills may vary from month to month, depending on when weekends and holidays occur during the month. As a result, and unlike credit card companies, payments are not due and bills are not generated on weekends and holidays.
Explore Solutions and Save
Learn about all the ways JEA helps Northeast Florida families, businesses and our community thrive and how we can help you do more.
Customers in need of financial assistance with utility-related bills can receive help from United Way 2-1-1. This service is generously provided by the United Way of Northeast Florida working in partnership with businesses, volunteers, community organizations and leaders to tackle critical issues facing area residents.
Managing your energy and water consumption is your first step to bringing your utility bill under control. Our tools can help you do just that.
Free Efficiency Assessments
Using less energy can help make your utility bill more manageable. Schedule your free in home efficiency assessment to get cost effective ideas to lower energy usage at your home.
Free Irrigation Assessments
You don’t have to drown in high water bills for the sake of a green lawn. Our experts will visit your home and show you how to get a green, beautiful lawn without the extra costs caused by overwatering.
The Weather Effect
Humidity has a huge impact on our utility bills.