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New Customer Information

What You Need to Start Service

  • Social Security number / FEI Number1
  • Driver’s license or state identification
  • Complete address where service is to be started (If you are a renter, a copy of your lease agreement may be required)
  • Date you wish to start your service
  • Deposit, if required (Learn about deposits for residential customers and for commercial customers.)

Same-Day Service Turn-On  

JEA can start, stop and transfer service fairly quickly if service has existed at the premise previously.

  • Requests for service made prior to the start date or before 3:00 p.m. on the same day will start by close of business on the day you requested.
  • Requests for service made after 3:01 p.m. will start on the next business day, excluding Sundays and holidays.
  • If your home or business is a new service point, it may take a little longer.

Helpful Tips for Your New Account

  • Pay Your Deposit Online: After you set up your new utility account, you will find it is easy and convenient to accomplish all your JEA business online, especially paying your deposit.2
  • Billing and Payment Options: We offer a variety of convenient options that let you decide how you want to pay, manage, and receive your bill. You can sign up for paperless billing, auto-pay, MyBudget - our payment averaging plan - and more. Learn more about JEA billing and payment options.2
  • Payment Centers: When convenience is what matters most, stop by one of our authorized payment-only locations located all over the city.2
  • JEA Office: Our Customer Care Center representatives are available to provide a full range of services to our customers.2

Learn more about our Social Security Number Policy 
2 If you choose to pay with your credit card, please be aware there is an additional non-refundable convenience fee of $2.20 for payments up to $500, $4.40 for payments $500.01 to $1,000, and $9.95 for payments $1,000.01 to $10,000, charged by the outside vendor that handles all our credit card payments.