Strategic Focus and Core Values

>Safety

Safety tops our list of core values and we will always strive to create an incident-free environment. Every employee is expected to adhere to all safety regulations and is empowered to ensure their co-workers do the same. No job, office, plant or field operation is so important that it’s worth anyone getting hurt. We promote a mindset of safety at and away from the workplace.  

>Unbeatable Team

Providing exceptional service to our customers is a constant expectation and a requirement to earn their loyalty.  We all live and work in Northeast Florida and most of us are JEA customers. We volunteer with a spirit of service to build the community because it’s our community, too.

>Growth² 

We expect our business to grow. Now, more than ever, we must adapt to the changing utility industry. We constantly seek new lines of business and revenue sources, and the flexibility to grow as our industry evolves. 

All employees are life-long learners and each is provided the training and development to support personal and professional growth.  

>Accountability

This is not to be confused with responsibility – one is shared, the other is not. Many can be responsible for an activity and its outcome, but with accountability, one individual is answerable for the outcome. JEA employees are expected and encouraged to conduct each activity as contributors and owners of the final outcome.  

>Respect

We respect each and every individual regardless of race, creed, color, religion, political affiliation, gender, pregnancy condition, age, national origin, citizenship, disability, marital status, genetic information, sexual orientation, gender identity, any other protected characteristics established by law, or any other cultural factor. 

We operate on the principle that valuing all people, and prohibiting any and all discrimination, is essential to delivering business excellence and earning customers’ loyalty. 

We totally value and embrace anti-discrimination practices, and diversity and inclusion as a way of life. We value and seek to reflect the richness of our community’s diversity within our workforce.

>Integrity

Integrity ties all the other five values together. We mandate an environment of unequivocal commitment to honesty, trustworthiness, transparency and high ethical standards. It’s how we behave toward our colleagues, our stakeholders and above all our customers.