Business Resources

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Ethical Behavior and Values

  • We take ethical behavior seriously at JEA.  Our commitment ties directly to our cultural values and is supported by our Ethical guidelines.
  • We balance the needs of employees, customers and other stakeholders for the overall good of the company and the community.
  • We are personally accountable and expect the very best from each other.

Our customers or colleagues could suffer financial or physical harm resulting from unethical acts.  You can help prevent these things from happening. 

JEA Ethics Hotline

If you observe unethical behavior at JEA, please call the JEA Ethics Hotline at 1 (800) 805-3569. The hotline is available 24 hours a day, seven days a week and manned by an independent vendor. This ensure callers can be anonymous if that is their desire.  

Gift Message for Vendors 

While all of us at JEA appreciate the good intentions with which gifts are given, we must be sensitive to the positions of special trust and responsibility we hold given the nature of our business.

Due to our ongoing obligation to our stakeholders, the giving and acceptance of gifts may lead to the appearance of impropriety. In light of this, JEA’s corporate Ethics Policy and the City of Jacksonville (COJ) Ethics Ordinance prohibit employees from accepting gifts valued over $100 from vendors, and accumulated gifts from the same vendor must not exceed $250 per calendar year.  

Green Programs for Business

Pollution prevention and environmentally-friendly policies can save money by reducing costs associated with waste storage and disposal, regulatory reporting, and sewer surcharges.

Commercial Forms and Policies

Building a new development? Looking to streamline your rental properties? We have everything you need to complete all of the proper paperwork for your business's electric, water and wastewater service.

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Billing and Payment Options

With all of the responsibilities that come with running a business, paying your utility bill should be a piece of cake. Check out the various ways you can receive, manage, and pay your bill.

Other Resources

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Construction Projects

We understand that construction projects can sometimes get in the way of business. Find out when the project near your business or on your way to work will be finished.
Learn About Current and Upcoming Projects

Account Security

Protecting our customer’s information is a priority. In efforts to prevent cyber-security threats, we have implemented tighter controls around our customers’ accounts.
Learn More About Account Security

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Scam Alerts

Be aware of scams that target utility customers, and become familiar with the newest stories created by con artists. It may not really be JEA at the other end of the line! 
Read Up On the Latest Scams

Economic Incentives

New commercial customers or existing customers who expand their business within the JEA service area may be eligible for our Economic Development Incentive Program.
Learn More About the Program

InvestSmart = A Smart Investment

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