To be considered for an adjustment, submit your request within 90 days of the billing period in question. Adjustments are limited to no more than two in a 36-month period per residence. By requesting an adjustment, you are waiving your rights to any future adjustments after two adjustments within any 36-month period, regardless of the subsequent amount.
If you need an extension on your bill while your request is being processed, apply for an extension online or call one of our representatives at (904) 665-6000.
This form is not a guarantee that a credit will be applied to your utility bill. You will be notified if the request cannot be granted or if additional information is needed.
*Name on Account
*JEA Account Number
*Contact Phone Number
*Date Leak Occurred
*Date Leak Repaired
Type of Leak
*Please describe the leak and actions that were taken to complete the repairs (300-character max.)
By checking this box, you are authorizing JEA to process an adjustment on the water and/or sewer portion of your bill. You will be notified if the request cannot be granted or if additional information is needed. If approved, this will be one of the two adjustments authorized in a 36-month period on your account. This may result in JEA denying a future adjustment request even if the amount is higher.
Please acknowledge that you have read and understand each of the following policies in regards to your adjustment request:
After submitting, please email the repair documents with your account number to email@example.com. If you are unable to submit your repair documents via email, you may send them by mail or Fax to:
JEA Customer Advocacy and Resolution Team
21 W. Church Street, CC-2
Jacksonville, FL 32202
Fax (904) 665-7990
Learn about JEA's electric, water and sewer rates, and view a comparison chart of rates from utilities across the United States.
JEA may adjust a Customer's water or wastewater bill for a leak or excessive water use.
JEA offers customers two types of credit adjustments. One type of credit adjustment involves leaks or accidental excessive water use. The second type of credit adjustment involves filling a pool after construction or a repair.
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