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Water and Wastewater Development

 
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To find out if JEA is your service provider for water, wastewater, reclaimed water and/or electric service(s) please submit a Service Availability Request.

Find Everything You Need for Your Development Project

Typical JEA Review Time Frames

  • Preliminary Plan Submittal Review: 15 business days
  • Subsequent Plan Submittal Review: 10 business days
  • Revision Plan Submittal Review: 5 business days
  • Preliminary As-Built Submittal Review: 10 business days
  • Subsequent As-Built Submittal Review: 5 business days

Cost Participation Policy

Annual Water Resource Master Plan

The Annual Water Resource Master Plan gives a general overview of the JEA Water, Wastewater and Reclaimed Water Systems in one document. Each section includes historical and projected flows, discussions on major projects that are planned or underway, in addition to useful reference information for customers internal and external to JEA.
Download the Annual Water Resource Master Plan

Reclaimed Water for Irrigation

In 2015, JEA established its Reclaimed Water Service Territory to provide public access and residential reclaimed water to its customers. The establishment of the Reclaimed Water Service Territory allows JEA to use highly treated effluent for irrigation purposes while saving our limited high quality groundwater drinking water. New developments within the reclaimed service territory will be expected to provide reclaimed water distribution systems in accordance with the guidelines established within the JEA Rules & Regulations for Water, Wastewater & Reclaimed Water Services.

About Our Reclaimed Water

Frequently Asked Questions

New Service

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Closed Title:I just moved into a home and I want to turn on water and/or sewer service, what do I do?
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Apply to turn on new service:

  • JEA.com
    • 225 N. Pearl St. Customer Care Center
    • 904-665-5260, option 6
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    Closed Title:How can I get a new water or sewer service?
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    • Request a JEA Letter of Service Availability-it will provide the point of connection and next steps for your particular request
      • You must first register with SagesGov.com/JEA at https://www.sagesgov.com/jea-fl
      • You must be in Google Chrome.
      • Once registered, from the home button select Step 1, then Service Availability Request
      • Use of Real Estate number is recommended, follow the examples
      • You will receive response within 10 business days via email
    • Any questions can be submitted to JEADevelopment@jea.com
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    Closed Title:How much does it cost?
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    Closed Title:I have submitted my request-how long will it take to process?
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    • Availability letters : up to 10 business days
    • Estimates: up to 10 business days
    • New service applications and payment: up to 3 business days
    • New Bulk Builder service applications: up to 5 business days
    • New tap installation: up to 10 business days
    • New meter installation: up to 5 business days
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    Closed Title:If I have questions who can I contact?
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    Payment

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    Closed Title:Where do I pay my fees?
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    • JEA Water Pre-Service counter: 225 N. Pearl St, 
    • JEA.com
    • When paying in JEA.com, select other and enter the specific amount you are paying. Print to PDF your payment confirmation, it will need to be uploaded in Sagesgov.com
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    Closed Title:How can I pay my fees?
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    • Check (in person or by mail)
    • Cash (in person)
    • Credit Card (by phone, in person or online)
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    Availability Requests

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    Closed Title:How do I calculate flows?
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    • Single family homes have a flow of 250 gallons per day (GPD)
    • Use the JEA Sewer Flow Schedule form embedded in the Service availability request in Sages to determine the flow for your commercial establishment.
    • JEA  sewer flow schedule - minimum flows for system design can be found here
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      Closed Title:What is the project name when requesting availability for a home or existing business?
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      • Please make the project name the address of your home or business, with the business name included
        • Examples:
          • 123 Broad Street
          • 123 Main Street-Panda Express
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      Closed Title:What if I have multiple real estate numbers for my project?
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      Include all applicable RE#’s in request

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      Closed Title:What do we enter as “Company” if single family homeowner?
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      Self or your name

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      Closed Title:I have questions about my availability letter, who can I contact?
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      Closed Title:In regards to most main extensions, Point of Connection says the line is XX-ft away. How do I connect to it?
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      Main extensions will require plans submitted to the JEA Development Team by your engineer. Your engineer will walk you through the development process. Once plans are approved your contractor will install the main extension and you will dedicate the work to JEA to maintain. If the extension is less than 500 LFT, you may request a Special Estimate Determination for the cost of JEA to do the work.

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      Development Projects

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      Closed Title:How do I get a fire flow?
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      • Create an account in SagesGov: https://www.sagesgov.com/jea-fl
      • Once registered in SagesGov, from the home page select Step 1, then select Hydrant Flow Test Application.

       

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      Closed Title:What is the status of my letter of availability or special estimate?
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      In most instances you will receive a response within 10 business days of your request being submitted. If you would like to request the status of your request you can email jeadevelopment@jea.com

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      Closed Title:If I need a new letter do I just put in a new request at Sagesgov.com?
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      If any of the following criteria are the reason for the new letter request, please request  to update your existing availability letter in Step 1 of Sagesgov.com.

      • Expired
      • Address change
      • Flow Change
      • changing to a new Engineer

       

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      Closed Title:What if I can’t find my sewer service lateral?
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      • Always verify your sewer service location prior to abandoning your septic tank
      • When you can’t find your sewer service lateral, JEA can do this for you for a fee
      • JEA will send a crew out and camera the line, identify where your sewer service lateral is, and paint its location on the ground. If no sewer service is found you will be notified
      • Open an account with SagesGov.com/JEA at https://www.jea.com/Engineering_and_Construction/SagesGov/
      • Once registered in SagesGov, select Step 1, then select Sewer Locate Application, after the fee is paid, JEA will send a crew to perform the locate.
      • Locate is marked generally within 10 business days of processing the application and payment

       

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      Closed Title:How do I get a forcemain pressure connection letter?
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      • As instructed in availability letter, email fmconnections@jea.com
      • Include your project availability number

       

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      Closed Title:What is a LPS?
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      Low pressure sewer-alternative sewer option when gravity sewer flow cannot be obtained to serve a residential customer.

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      Closed Title:What is the status of my project?
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      • Login to your account SagesGov.com/jea-fl
      • From your worklist select the project you are inquiring about
      • Select Explorer from the blue bar on the left and you will see a list of what has been submitted.
      • For details select History from the blue bar.

       

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      Closed Title:What is ACC?
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      • Alternative Connection Committee
      • Made up of W/WW and Planning Directors
      • Meet to review requests for alternative water and sewer option requests

       

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      Closed Title:Who to contact for ACC?
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      • For requests to be put on the ACC agenda please email the request, plans and reasoning/justification for request to wsedevprojrequests@jea.com
      • You will be contacted by a member of the JEA development team to discuss your request
      • You will be notified of the planned meeting date
      • You will be provided a letter outlining the ACC’s response to your request within 5 business days following the meeting

       

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      Closed Title:Can I meet with the ACC?
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      No, this is an internal meeting only

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      Closed Title:When can I get my meters when involved in a development project?
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      After your project has been accepted it will be released for meters

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      Closed Title:When can I do my final inspection?
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      Closed Title:When/How can I clear my permit?
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      • All project infrastructure must be installed
      • As-builts need to be approved, an approval letter will be provide
      • Permit COC applications can then be submitted with the as-built approval letter to JEA to be cleared

       

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      Closed Title:How can I get a temporary water meter?
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      Closed Title:Who do I need to contact for an easement?
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      Closed Title:Who do I contact for a pre-con meeting?
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      Outlined in Section 3.11 of JEA’s Design Guidelines found here: https://www.jea.com/engineering_and_construction/water_and_wastewater_development/reference_materials/

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      Closed Title:Who do I contact for a pre-design/pre-application meeting?
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      Outlined in Section 1.3 of JEA’s Design Guidelines found here: https://www.jea.com/engineering_and_construction/water_and_wastewater_development/reference_materials/

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      Closed Title:Who needs to be in pre-con/pre-design meetings?
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      • Pre-Design Meeting: Prefer the project engineer be at the meeting
      • Pre-Con Meeting: Contractor, Engineer, Owner’s Representative

       

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      Closed Title:What information do I need to set up a pre-design meeting?
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      Outlined in Section 1.3 of JEA’s Design Guidelines found here: https://www.jea.com/engineering_and_construction/water_and_wastewater_development/reference_materials/

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      Closed Title:When do I need to pay my fees?
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      • After plans have been approved
      • Before meter will be installed on residential projects and multi-meter commercial project
      • Before project will be accepted on single meter commercial projects

       

      Related Links

      • Water and Wastewater Standards

        JEA Water and Wastewater Standards is responsible for approval of materials and the design standards used in the construction of its water and wastewater infrastructure.

      • Forms and Procedures

        Applicable forms, procedures and checklists needed to ensure efficient project management throughout JEA's Development process.