- 2021.02.17 JEA Announces New Leadership Team
- 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association
- 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer
- 2021.07.13 JEA Announces New COO and VP of Financial Services
- 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer
- 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services
- 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors
- 2021.09.30 Ricardo “Rick” Morales III Appointed to JEA Board of Directors
- 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community
- 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion
- 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit
- 2022.01.17 Statement on Holiday Road Sewer Overflow
- 2022.01.27 JEA Names Mark Stultz Vice President, Communications
- 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council
- 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture
- 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council
- 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season
- 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery
- 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies
- 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat
- 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing
- 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area
- 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place
- 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts
- 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian
- 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville
- 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction
- 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community
- 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida
- 2022.11.08 JEA Prepares for Subtropical Storm Nicole
- 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations
- 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition
- 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather
- 2022.12.24 JEA Offers Tips During Severe Cold Weather
- 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work
- 2023.03.06 JEA Receives Statewide Recognition for Safety
- 2023.03.07 New JEA HQ Customer Center to Open April 10
- 2023.04.06 JEA Lineworkers Earn Top Honors at International Lineman’s Rodeo
- 2023.04.25 Community Invited to May 25 Public Forum on Northeast Florida’s Energy Future
- 2023.05.01 JEA Receives Recognition for Commitment to Urban Tree Management
- 2023.05.18 JEA's Long-Range Clean Energy Plan Available to Public
- 2023.05.26 JEA Ready for 2023 Hurricane Season, Offers Tips to Help Customers Prepare
- 2023.06.05 Helen Materazzi Named JEA Vice President, Organizational Effectiveness
- 2023.06.14 JEA Upgrading Water Meters for All Customers
- 2023.06.15 JEA Crews Heading to Tallahassee to Assist with Storm Restoration
- 2023.06.26 JEA Presents Environmental Stewardship Award to 29 Local Companies
- 2023.07.14 JEA Launches Fleet Vehicle Electrification Program
- 2023.08.22 JEA Issues Precautionary Boil Water Advisory for South Philips Highway and Nocatee Area, Encourages All Customers to Conserve
- 2023.08.22 Chief Human Resources Officer, VyStar Credit Union
- 2023.08.23 Precautionary Boil Water Advisory Remains in Effect for South Philips Highway, Nocatee Area, JEA Continues to Encourage All Customers to Conserve
- 2023.08.24 JEA Lifts Precautionary Boil Water Advisory for South Philips Highway, Nocatee Area
- 2023.08.28 JEA Prepares for Tropical Storm Idalia Encourages Customers to Be Ready
- 2023.08.30 JEA Responding to Customers Due to Hurricane Idalia
- Jacksonville Small Emerging Business and Supplier Diversity Program
- Awards Meeting Agendas and Minutes
- Look Up an Invoice
- Bid Forms
- Requests for Information
- iSupplier Portal
- Zycus Portal
- Formal Procurement Opportunities
- Bid Results
- Water Facilities
- Frequent Water Questions
- H2.0 JEA's Purified Water Program
- Water Hardness Levels
- Water Meter Technology Upgrade
- Honors and Achievements
- Strategic Focus and Core Values
- Corporate Headquarters
- Community Impact
- Benefits of Public Utilities
- Keeping Summer Bills Affordable
- Real Estate Services
- Letter from Managing Director and CEO
JEA Upgrading Water Meters for All Customers
JACKSONVILLE - This week, JEA will begin a transition to upgraded water meter technology, to ensure that all water users have more information about the amount of water they use and to help improve customer service. An enhanced, state-of-the-art Advanced Metering Infrastructure (AMI) technology will be deployed to help phase out an obsolete radio interface system, giving customers an opportunity to more easily and quickly monitor their water consumption.
As part of this multi-year project, JEA will upgrade all of its 420,000 water meters for both residential and commercial customers, a process expected to last about four years. The installation will include either a new radio device that attaches to their water meter, or in certain areas, a new meter capable of working with the AMI system.
There are numerous benefits to the new metering technology, including:
- Customers will be able to easily monitor their water consumption, which can help them to perhaps reduce their consumption and their monthly water bill.
- Through this remote technology, JEA can perform readings more quickly and efficiently, eliminating manual readings in some neighborhoods.
- JEA also will be able to identify potential water leaks more quickly and notify customers.
There is no additional cost to customers for the new meters.
JEA will notify customers in advance about their upgrades with postcards and email reminders on what to expect. Crews will begin work this week in Nassau County. Unfortunately, JEA cannot schedule individual appointments for meter replacements.
Customers do not need to be present during the upgrade process. However, if customers are present, they should be aware that technicians may need to briefly disconnect their water service while the work is being performed. The technician will notify customers upon arrival so they can be prepared for a service interruption should it be necessary. Once the work is complete, the technician will leave a door hanger at the address.
JEA has contracted with Envocore to install the devices. All technicians will wear an Envocore shirt and will drive a truck branded with JEA and Envocore logos.
JEA is a not-for-profit, community-owned utility that provides safe, reliable and affordable services to more than one million customers across four Northeast Florida counties. JEA is not owned by investors. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,000+ workforce is dedicated to ensuring the demands of its customers are met, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development.
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