- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
Protecting You and Your Information
JEA is committed to protecting your personal information. We're also committed to providing you with resources to help you recognize scams and other fraudulent activities.
Occasionally, scam artists will pretend to be JEA employees in order to take advantage of unsuspecting customers. Know what to look for by reviewing the most common types of scams.
What’s the worst that could happen if someone hacks into your JEA online account?
What energy-saving products should you be wary of?
No Paper Towels or Wipes in the Toilet
Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.