- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
Protecting You and Your Information
Ensuring your personal information is protected is a top priority at JEA. Providing resources that help you identify suspicious activity involving JEA’s name is another. JEA employees are regularly in neighborhoods for reasons including reading or working on electric or water meters, administering home energy/water-saving programs and maintaining power lines and water/sewer pipes.
Frequently, scammers pose as these JEA employees to obtain personal and financial information from you. Don’t be a victim. Know an authentic JEA representative when you meet and talk with one:
It’s getting harder to differentiate between a real JEA representative and a scammer. Do you know what to look for?
What’s the worst that could happen if someone hacks into your JEA online account?
What energy-saving products should you be wary of?
Storm Preparation Tip
Make sure your JEA account information is up to date so we can reach you with power restoration updates.