Frequently Asked Questions about JEA's Water

 
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Closed Title:How is JEA regulated, who is responsible?
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JEA is regulated by several governmental agencies, namely the Environmental Protection Agency (EPA), the Florida Department of Environmental Protection (FDEP), the Duval County Health Department (DCHD), and the St. Johns River Water Management District (SJRWMD).

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Closed Title:How often do you test JEA supplied water?
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JEA’s water supply is required to be tested every three years for most chemical parameters, but some are required to be tested on a quarterly basis. Bacteria is sampled and chlorine is checked every month from close to 300 locations in our service area.

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Closed Title:Where do you test the water?
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The chemical samples are collected at the point of entry into the distribution system. The bacteria, lead and copper, and disinfection by-product samples are collected out in the system.

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Closed Title:Who performs the test on JEA water?
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Samples are collected by JEA personnel and analyzed by either the JEA Lab or an outside lab if JEA is not certified for the required parameters. 

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Closed Title:Do I have lead and copper in my water?
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There are trace amounts of both metals naturally present in the groundwater, but most lead and copper in customers’ homes comes from internal plumbing. 

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Closed Title:Why did I receive a notice to have my backflow preventer tested?
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Because of the risk of cross connection, certain water service connections are required by state and local regulations to have a backflow preventer, and to have it tested regularly.  Backflow preventers are owned and maintained by customers, not the utility.

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Closed Title:Why do we have to test our backflow preventers?
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Backflow preventers are mechanical devices that fail over time.  Tests are required to determine if the devices are functioning properly.  Residential backflow preventers must be tested once every two years.  Non-residential backflow preventers must be tested annually.

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Closed Title:Who is required to have a backflow preventer?
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All non-residential services must be protected by a backflow preventer.  Any residential water customers that have in-ground irrigation systems or auxiliary source(s) of water (reclaimed water, well water, pond water) are required to have a backflow preventer.  Every year we notify more people about the requirements to maintain their backflow preventers.  As more and more service connections are protected our water supply becomes safer and more reliable.

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