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Mutual Aid

At JEA, we believe in the power of community. That’s why we’ve signed mutual aid agreements with utilities in Florida and Georgia to help work together to restore power after damaging storms.  

If a storm is particularly destructive with weeks of repairs ahead, our linemen will travel beyond the region to offer a helping hand – provided we don’t need them here, of course. And sometimes, when we send in the cavalry, folks send us back their thanks. It feels good to know we’ve helped someone in need.  

Southwest Georgia Tornadoes - January 2017

A band of strong storms passed through the Albany, Georgia area in early January, spawning a series of devastating tornadoes. Fortunately, no one was killed, but buildings were torn apart and many, many trees came down on power lines. In addition to this, the storms brought freezing temperatures, which made life all the more miserable for residents who'd lost power in the storms. Albany Utilities contacted JEA, asking for help and we sent eight crews to the area to help restore power.

Hurricane Matthew - October 2016

When the First Coast was hit by Hurricane Matthew, we couldn't have been more appreciative for the help sent our way. An additional 43 mutual aid crews came to help JEA restore power in the wake of Hurricane Matthew, including Electric Cities of Georgia, TECO (Tampa), CPS Energy (San Antonio), and a number of Missouri municipal utilities. 

   

Georgia Ice Storms - February 2014

As you know, our county suffered from a major ice storm last week. At my house we were without power for 2 days. However, many were without power for 5 days and we still have a few that are without power. As we were driving through town Friday afternoon looking at all the downed trees and power lines, we saw JEA power trucks all over Tennille!! I told my husband and kids that ya’ll were the customer in FL that we hauled the Kaolin to. We were so humbled and thankful that your company would send help all the way from FL. We so appreciate the help, we know that when they go out like that they leave their families at home help to ours. Thanks again!!
- Christy

Superstorm Sandy - October 2012

JEA continues to receive many compliments from Long Island customers. Many mentioned how polite our crews were - Long Island got a dose of our Southern hospitality! 

I would just like to say THANK YOU FOR HELPING MY FAMILY get back to semi normal from Hurricane Sandy.. I am so very proud of what you guys have done to help them out... I am so far away and it does my heart good to know that the state that I now live in helped them out... VERY GOOD JOB GUYS... May God bless your family...
- Denise

Hello! My name is Holly and I live in the Lake Panamoka section of Ridge NY. I just wanted to thank your guys who were sent up here to help us out. They were great, polite and a real help. I hope they found most people here grateful for their assistance, but if that was not always the case, let me just apologize for them. Unfortunately many people were cold, in the dark and unable to get straight answers…, therefore angry, but again, I hope they found most of us to be nice and happy to see them. Wonderful people and thanks again for letting us borrow them. They did talk kinda funny though! LOL
- Holly

Hurricane Sandy

Just wanted to send a thank you to all the hardworking people that have come to my area to help restore power after Superstorm Sandy! There has been a lot of negativity on the news about the electric and not enough praise for the hard work being done!
Thank you all for your help! It's greatly appreciated in this rough time!!
- Jessica

Thank you Thank you Thank you!!!! After a week without power, your company got us up and running in Wading River, New York tonight! I spoke with a few of your men and they were so very nice and assured us they were working hard to get us lights. We are very grateful to your company and your crews for coming and helping us in our time of need. Bless you all!
- Joann

THANK YOU JEA Electric for your help up here in Long Island, NY. This was day 7 of no power when we saw the JEA trucks. What a sight for sore eyes!!!! Unfortunately, we needed a transformer and they said they would be back in and hour and a half. However, 30 to 45 minutes later they were back, in full force, transformer in hand! Within 20 minutes our long wait came to an end and our power was restored! Your crew was friendly, courteous and understanding! Our own company did not know we were still without power. A neighbor saw one of your trucks who then came, inspected and found the problem!

Thank you JEA Electric, your crew and friends and family of those who are up here helping us after this devastating storm!
- Lynne, Rocky Point, Long Island New York