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Outage Center

The Restoration Process

After a major storm has passed and it is safe for JEA crews to work, JEA assesses the damage to our system and begins the restoration process. JEA generally restores power in the sequence that will result in returning service to the greatest number of customers as soon as possible.
Learn How the Process Works

If you have damage where the electric wires attach to your house, you must have it repaired by a licensed electrician before we can restore power to your house.
Learn More About the Homeowner's Responsibilities After a Storm

Streetlight Outages

Help keep our neighborhoods safe by reporting streetlights out. If you would like to request a new streetlight installation (not a repair) in your neighborhood, please contact the City of Jacksonville at 630-CITY (2489) or for more information.
Report a Streetlight Outage

Get Live Updates on Social Media

JEA’s social media is a great way to learn about the water main break that’s snarling traffic on your route home, or the boil water advisory in your neighborhood, or most of all, power outages after major storms.
Get Connected With Us

Environmental Incident Reporting

To keep the public informed, JEA posts water- and wastewater-related events that may have impacted the environment. JEA will repair pipes or equipment and clean up the area accordingly and report the event to the proper agencies. 
Learn More About Environmental Pollution Incidents