JEA Prepared for 2025 Hurricane Season, Provides Tips for Customers

2025-05-05

Jacksonville, FL - This week is Hurricane Preparedness Week, and JEA is encouraging Northeast Florida residents to join with the utility in being fully prepared for what could be an above average storm season.

“We know how disruptive major storms can be to our customers and community. That’s why we prepare throughout the year for hurricane season. You can count on JEA’s dedicated teams to respond swiftly and safely to whatever comes our way,” JEA CEO & Managing Director Vickie Cavey said.    

How JEA Prepares 

JEA works throughout the year to provide for the community’s safety before, during and after severe weather. JEA continually invests in utility upgrades, including new technologies and electric and water infrastructure. In the past year, the utility has replaced more than 1,250 poles and added back-up auxiliary equipment to 32 pump stations.  

JEA reduces the risk of downed trees and broken branches causing outages by pruning trees within the rights-of-way all year long. JEA encourages customers help build the resiliency of Jacksonville’s urban tree canopy by properly maintaining and planting trees on their property. Dead and declining branches, structural defects, and other tree hazards should be addressed in advance of a storm’s approach.  

JEA also minimizes sanitary sewer overflows with an advanced manhole-level monitoring system installed at over 110 locations in our service area. By remotely monitoring rising levels in the sewer collection system during inclement weather, JEA can proactively respond by dispatching crews ahead of time. 

What Customers Can Do

JEA encourages residential and business customers to take the following actions to prepare for possible storm-related impacts during hurricane season: 

• Download JEA's app, MyJEA, to report and track outages.
• Follow JEA on social media. 
• Ensure your contact information is up to date and register for power restoration alerts at JEA.com/storm.  
• Gather supplies and prepare your home or business. 
• Trim trees to remove dead or weak branches and those close to power lines.
• Identify where the nearest shelter is located and the routes to get there. 
• Have a plan for family members with special medical needs. Customers reliant on medical devices should consider sitting a storm out at a shelter. 
• Make sure addresses are correct and visible on mailboxes, homes, or businesses. If you call for help, responders want to be able to find you. 
• Find more tips at jea.com/storm 
  
  

About JEA

JEA is a municipal utility providing safe, reliable and affordable services to more than one million residents across four Northeast Florida counties. JEA is not owned by investors and does not earn a profit. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,200-plus workforce is dedicated to meeting customer needs, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development. Learn more at jea.com.

Media Contact

Karen McAllister
media@jea.com | 904-665-5500

Category:

• customer
• education
• storm