Explore Payment Options Built to Fit Your Needs
We understand that sometimes you’re faced with unexpected expenses and could use more time or assistance to pay your bill. JEA has bill pay solutions and utility payment assistance for families and individuals struggling financially.
Utility Disconnects for Non-Payments to Resume
JEA understands these are challenging times. That's why we suspended disconnections of electric and water service in March, when Florida officials declared a state of emergency. As our community begins to reopen, JEA must now resume our normal policies,
as utilities across the country have done. Based on overwhelming customer response, JEA has postponed disconnection of services until at least Thursday, July 9, 2020. We encourage you to act now to avoid disconnection if you have a past-due
bill.
JEA considers the following before granting a payment extension or arrangement: customer's payment history, length of time as a JEA customer, past-due amount, any active payment plans and/or payment arrangements, age of past-due amount, timeliness of prior payments, JEA credit score (read more), bankruptcy status, evidence of tampering, and evidence of fraud.
Payment Extensions
If you need a little more time to pay your bill, you can apply for an extension online*. Our self-serve system will let you know if you qualify and give you a new due date.
If you don’t have an online account, you can register for a jea.com account now.
Payment Arrangements
JEA also offers payment arrangements, allowing customers to pay their balance over a series of monthly installments. The installment amount is then added to future monthly bills. Visit our self-service system to find out if you're eligible, determine
the required down payment amount, and apply online.
Apply for a Payment Arrangement
Get Assistance from Community Resources
In some cases an extension or arrangement may not offer the financial relief you need. If you are facing a financial dilemma, you can also request assistance through additional resources in our community.
Low Income Home Energy Assistance Program (LIHEAP)
The Low Income Home Energy Assistance Program (LIHEAP), administered by North Florida Community Action Agency, helps keep families safe and healthy through initiatives that assist families with energy costs. LIHEAP provides federally funded assistance in managing costs associated with:
- Home energy bills
- Energy crises
- Weatherization and energy-related minor home repairs
LIHEAP can help you through programs that reduce the risk of health and safety problems that arise from unsafe heating and cooling practices.
Emergency Home Energy Assistance for the Elderly Program (EHEAP)
The Emergency Home Energy Assistance for the Elderly Program (EHEAP) assists low-income households, with at least one person age 60 and older, when the households are experiencing a home energy emergency.
Call (904) 630-2489
Visit COJ's website for eligibility requirements
United Way of Northeast Florida’s 2-1-1
Call 211 or
(904) 632-0600
Visit the United Way of Northeast Florida website