JEA Prepares for Hurricane Isaias


Jacksonville, FL – JEA Senior Leadership has been closely monitoring Hurricane Isaias. As of this morning, JEA CEO Paul McElroy ordered JEA’s Emergency Operations Center (EOC) to open at Level 4 status. At this level, the EOC will perform around-the-clock storm monitoring and release scheduled communications to internal teams, field crews and customers with pertinent storm updates.

Currently, all areas of the organization are prepared for Hurricane Isaias. Essential employees are on standby, all generators and backup pumps have been mobilized, and locations that may need additional support have been identified.

JEA encourages all residential and commercial customers to prepare now for possible storm-related impacts, including outages. Customers can visit to learn how to prepare for dangerous storms and find other important resources, including how to sign up for outage alerts and update their contact information. To report outages, visit or call (904) 665-6000. Customers who have enrolled in outage alerts also can text “OUT” to MyJEA (69532) to report their outage.

Regardless of the impact Hurricane Isaias has on Northeast Florida, JEA will continue to employ COVID-19 safety measures already in place for daily operations in its response. These include required wearing of masks, social distancing and limiting numbers of workers in spaces. Customers should expect slightly longer-than-normal outage restoration times as JEA field crews apply this extra layer of safety to their work.

JEA plans for storm readiness year-round. In May, during JEA’s annual storm exercise, teams discussed preparation and response related to before, during and post-storm tasks, as well as COVID-19 impacts on essential employees.

Customers should visit and JEA’s Facebook and Twitter pages for the latest updates on Hurricane Isaias.

About JEA
JEA is a not-for-profit, community-owned utility located in Jacksonville, Florida, proudly serving an estimated 478,000 electric, 357,000 water, 279,000 sewer customers and 15,000 reclaimed water customers. JEA is not owned by investors. It was created by the City of Jacksonville to serve those who live in Jacksonville and in the surrounding communities. The sole purpose of JEA’s business is to ensure the electric, water and sewer demands of its customers are met, both today and for generations to come with the goal to provide reliable services at the best value to our customers while ensuring our areas’ precious natural resources are protected.



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