Outage Center

The Restoration Process

After a major storm has passed and it is safe for JEA crews to work, JEA assesses the damage to our system and begins the restoration process. JEA generally restores power in the sequence that will result in returning service to the greatest number of customers as soon as possible.
Learn How the Process Works

Connecting Electricity to Your Home

If you have damage where the electric wires attach to your house, you must have it repaired by a licensed electrician before we can restore power to your house.
Learn More About the Homeowner's Responsibilities After a Storm

Planned Electric Outages

These outages usually occur when JEA or our contractors are working on a project to upgrade or improve the electric service to your neighborhood. While outages are never convenient, they are sometimes necessary for us to complete our work safely. We will notify you 24-48 hours in advance of any planned electric outages.
Learn More About Planned JEA Projects

To lessen the impact of planned electric outages, please follow these helpful tips:

  • To prevent loss of data or damage to your equipment, be sure to shut off or disconnect computers, fax machines or other sensitive equipment before the outage begins.
  • This outage may affect your alarm system and/or phone system. Please contact your provider.
  • Make preparations to override or manually operate your garage and/or security gates. 
  • Keep your refrigerator or freezer closed to help maintain temperatures in these appliances. 
  • Remember to reset any clocks in your home or business that do not run on battery back-up. 

Streetlight Outages

Help keep our neighborhoods safe by reporting streetlights out. If you would like to request a new streetlight installation (not a repair) in your neighborhood, please contact the City of Jacksonville at 630-CITY (2489) or COJ.net for more information.
Report a Streetlight Outage

Environmental Incident Reporting

To keep the public informed, JEA posts water- and wastewater-related events that may have impacted the environment. JEA will repair pipes or equipment and clean up the area accordingly and report the event to the proper agencies. 
Learn More About Environmental Pollution Incidents 

Mutual Aid

We’ve signed mutual aid agreements with utilities in Florida and Georgia to help work together to restore power after damaging storms.  
Learn How We Help Our Fellow Utilities 

Storm Safety

JEA prepares for storms all year long to ensure we can restore your service as quickly as possible. Here are some tips on how you can be prepared in the event of a major disaster.
Get Storm Safety Tips