JEA Credit or Debit Card Payments Will Be Subject to a Vendor Service Fee

2024-10-02

JACKSONVILLE – Effective Sept. 30, 2024, JEA payments made with a credit or debit card through jea.com or our automated phone system will be subject to a vendor service fee.

Over the past two years, JEA has absorbed these fees totaling more than $9 million. JEA determined that it would restore customer-funded fees in June 2024 to return to alignment with normal utility sector practices. .

JEA continued to work with processing vendor, KUBRA, in the last several weeks to minimize the impact on customers who choose to use credit or debit cards. A new structure reduces the top-tier fee level and caps the maximum payment. The fees are pass-through costs from the vendor. JEA does not profit from the fees.

Starting Wednesday, Sept. 25, JEA will temporarily suspend customer disconnections for non-payment as we mobilize to support our community.

Effective, Sept. 30, fees for card payments will be:

  • $2.35 for payments up to $400. 
  • $8.95 for payments between $400.01 - $1,000. 
  • $40 for payments between $1,000.01 - $2,500. 

Customers will continue to have access to fee-free payment options, including direct bank transfers, checks or cash payments.

 

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About JEA

JEA is a municipal utility providing safe, reliable and affordable services to more than one million residents across four Northeast Florida counties. JEA is not owned by investors and does not earn a profit. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,200-plus workforce is dedicated to meeting customer needs, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development. Learn more at jea.com.

Media Contact

Karen McAllister
Media@jea.com | 904-665-5500

Category:

  • customer
  • payment options

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