JEA Launches ‘My JEA’ Mobile App to Help Customers Do Business with Utility

2025-02-04

JACKSONVILLE - JEA has launched a mobile app to provide convenience and improved service for residential and commercial customers.

The app, “My JEA,” allows customers to easily view and pay their JEA bills, view their utility consumption, and report and track electric and water outages from their iPhone or Android smartphone. Customers also can:

  • Request payment assistance. 
  • Get help from JEA’s Customer Center or make an appointment online to visit our Customer Solutions Center.
  • Update contact information and account profile. 

“We continue to work to make it easier for our customers to do business with us,” JEA CEO and Managing Director Vickie Cavey said. “JEA customers now have even more tools to manage their accounts, monitor their energy and water usage, and better connect with us.” 

The app also paves the way for future enhancements as JEA technologies and customers’ digital expectations advance. The free app is available on the Apple App Store and Google Play. 

To download the My JEA app, visit jea.com/app.  



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 About JEA

JEA is a municipal utility providing safe, reliable and affordable services to more than one million residents across four Northeast Florida counties. JEA is not owned by investors and does not earn a profit. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,200-plus workforce is dedicated to meeting customer needs, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development. Learn more at jea.com.


Media Contact

Karen McAllister
media@jea.com | 904-665-5500

Category:

  • customer
  • electric
  • payment options
  • water

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