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JEA Keeping Close Eye on Tropical Storm Andrea
Jacksonville, FL - JEA is closely monitoring Tropical Storm Andrea. Electric, water and sewer crews are fully staffed to restore service in case of outages.
To view or report electric outages, please go to jea.com/Outage.
Customers can also call 904-665-6000 to report outages.
JEA recommends you do not use a generator unless you know how to use one safely. If you do use a generator, use it outside your home in a well-ventilated area. Fumes from a running generator can be deadly. Learn more about generator safety.
Should your home or business experience water or flood damage, consult a private electrician to determine if it is safe to restore power.
Please call 911 immediately to report a downed electric line. STAY AWAY from all downed power lines because they may be energized. If you get close enough to an energized power line you can be electrocuted - even without actually touching the wire.
Water and Sewer Safety
If boil water notices are declared in your neighborhood and you cannot boil water, use regular (not concentrated) bleach to purify water for drinking, as specified by the American Red Cross.
- Add 16 drops of liquid chlorine bleach per gallon of water, or 8 drops per 2-liter bottle of water. Stir to mix. Sodium hypochlorite of the concentration of 5.25 to 6 percent should be the only active ingredient in the bleach. There should not be any added soap or fragrances.
- Let stand 30 minutes.
- If it smells of chlorine, you can use it. If it does not smell of chlorine, add 16 more drops of chlorine bleach per gallon of water (or eight drops per 2-liter bottle of water), let stand 30 minutes, and smell it again. If it smells of chlorine, you can use it. If it still does not smell of chlorine, discard it and find another source of water.
- Continue to use bottled or disinfected water for drinking and cooking until JEA's water supply has been declared safe.
Contact JEA at (904) 665-6000 to report sewer overflows.
JEA’s Restoration Process
Our plan focuses on first returning power to the facilities that deliver power to the largest number of affected customers. First, we repair damage to the JEA facilities that produce power and the lines that carry it from our plants. Then, we focus on restoring power to the customers who provide essential services to your community, such as hospitals and police and fire stations. Next, we repair damage that will return power to the greatest number of customers in the least amount of time. Once major repairs have been made, we begin working to restore individuals and small groups of customers. We then begin the process of going street by street and house by house to make the final repairs that will get everyone's power back on.
For more information on hurricane preparation, restoration and safety, visit jea.com/hurricane
JEA maintains more than 729 miles of transmission lines and 6,547 miles of distribution lines in its electric system. On the water and sewer side, JEA has 4,208 miles of water lines and 3,708 miles of collection lines.
JEA is the seventh-largest community-owned electric utility in the United States and one of the largest water and sewer utilities in the nation providing electric, water and sewer service to residents in northeast Florida.