Storm Season is June 1st - November 30th
If a major storm causes an outage that affects your home or business, we will respond as soon as possible to restore your services. Please become familiar with the Emergency Preparedness Guide, published by the Duval County Emergency Management Division.
Hurricanes and tropical storms generally can be tracked days ahead of any impact, providing ample time to prepare. These storms can change direction, speed and intensity quickly, however. That makes it all the more important to make a plan to protect the people and things you value before a storm arrives.
Last but not least, make sure we have your latest phone number (cellphone and landline) as well as an email address on file, as we’ll be communicating with customers through these channels. To update your contact information, login to your jea.com account (if you don’t have an account yet you can create one – it’s fast and it’s free). You can also call us with your latest contact information at 665-6000.
At JEA, we believe in the power of community. That’s why we’ve signed mutual aid agreements with utilities in Florida and Georgia to help work together to restore power after damaging storms.