JEA Ambassadors: Engaging and Educating Our Community

JEA employee Ambassadors spend thousands of hours each year in the community educating our customers about conservation, safety and the various products and services JEA offers to customers; including solutions to help track their usage, pay their bill and how best to communicate with JEA.

JEA employee and girl scout tour

Engage With Our Ambassadors 

To have the JEA Ambassadors participate in your event, please follow one of the links below:

Community Events 

Includes, but not limited to, Bi-Annual Home & Patio Shows, the Southern Women’s Show, the Black Expo, World of Nations, Earth Day, church, school and smaller community events
Community Event Participation Request Form

Speaking Invitations

Churches, schools, civic groups, and home owners associations may request our JEA Ambassadors to speak about energy and water conservation, utility safety, environmental topics and more.
Speaker Request Form

Energy and Water Plant Tours

Several of our energy and water plants are available for tours.
Tour Request Form

Ongoing Ambassador Events

JEA Ambassadors also engage with the community through ongoing partnerships with area non-profits and agencies. These partnerships allow employees to develop a closer relationship with our customers and community.

  • United Way Real Sense and Junior Achievement: Employees offer financial literacy information to adults and youth.  
  • Power Pals: Our Ambassador instructors teach electric and water safety to first and second graders through select elementary school partnerships.

Ambassador Spotlight of the Month

JEA Ambassador of the Month

Rachel Howard has been with JEA for four and a half years, having worked as an Office Support Associate (OSA) with the Customer Field Meter Services department, or more commonly known as “C&D,” the entire time.  

She began participating in the Ambassador Program around two years ago. Her interest all began when she admired a coworker's JEA ambassador shirt. “It may have all started with a snazzy blue shirt,” Rachel jokes, “But in seriousness, I learned so much about JEA after becoming an employee, and I was eager to share that knowledge.”

Her favorite part of being an Ambassador is helping the community members learn something new, providing an answer to a question, creating understanding for customers and sparking interest. She has enjoyed all of the Ambassador events, but one of her favorites is Power Pals. “Working with the kids in our local schools is a blast, and they are so excited to learn and participate in everything that we have to offer,” according to Rachel. A simple conversation about electricity and water safety will lead to questions about how electricity works or what is inside a light bulb. She enjoys seeing future engineers, linemen, scientists and maybe even meter specialists in the making. 

To encourage others to be a part of the Ambassador program, Rachel says, “Just sign-up! Do the orientation and find an event that works for you.” She notes that there are even virtual Ambassador opportunities available for those who may be less than comfortable in front of a crowd. “Nothing fancy is required, just an open-heart and a desire to help those in need, and I know JEA has these types of employees in abundance,” Rachel says. “With the effects of the pandemic still heavily weighing on so many within our community, we need ambassadors now more than ever.”  












Empowering Our Community

At JEA, community and service go hand in hand. Our employees volunteer their time and serve in several organizations throughout Jacksonville.

Learn how JEA is engaging with our community