JEA Ambassadors: Engaging and Educating Our Community

JEA team member Ambassadors spend thousands of hours each year in the community, educating our customers about conservation, safety and the various products and services JEA offers to customers; including solutions to help track their usage, pay their bill and how best to communicate with JEA.

JEA employee and girl scout tour

Engage With Our Ambassadors 

To have the JEA Ambassadors participate in your event, please follow one of the links below:

Community Events 

Includes, but not limited to, Bi-Annual Home & Patio Shows, the Southern Women’s Show, the Black Expo, World of Nations, Earth Day, church, school and smaller community events
Community Event Participation Request Form

Speaking Invitations

Houses of worship, schools, civic groups, and homeowner associations may request our JEA Ambassadors to speak about energy and water conservation, utility safety, environmental topics and more.
Speaker Request Form

Energy and Water Plant Tours

Several of our energy and water plants are available for tours.
Tour Request Form

Ongoing Ambassador Events

JEA Ambassadors also engage with the community through ongoing partnerships with area nonprofits and agencies. These partnerships allow JEA team members to develop a closer relationship with our customers and community.

  • United Way Real Sense and Junior Achievement: Our team members offer financial literacy information to adults and youth.  
  • Power Pals: Our Ambassador instructors teach electric and water safety to first and second graders through select elementary school partnerships.

Ambassador Spotlight of the Month (August 2022)


Jackie Scheel’s illustrious career with JEA dates to the old City of Jacksonville Public Utilities Customer Service Department, with a few stops along the way in Water Distribution and Customer Relationships before eventually landing in her current role as director, Water/Wastewater Delivery and Collection. Yet, wherever she’s been, representing JEA in the community has always been among her top priorities.

“I joined the Ambassador program back when it started because it gives me the opportunity to engage with the community to share all of the advantages JEA provides to customers, the community and our employees,” Jackie said.

Through her actions—and those of her fellow Ambassadors—Jackie said JEA’s impact in the community is profound, both professionally and personally.

“When promoting JEA at events, customers are very pleased to see the cost-saving and conservation tips we provide. Not too many companies encourage customers to use less of their products and they appreciate that,” she said. “And the kids get really excited to see us each week of the Power Pals Program. It’s so heartwarming when a Power Pal student runs up, gives you a hug, and tells you about their weekend.”

As part of the Power Pals Program, Jackie most recently went to Henry F. Kite Elementary School in Jacksonville’s Riverview neighborhood, where she spoke to students about how to be safe around electricity.

She is also active in a number of high school career and job fairs.

“We are able to communicate directly with our local high school students and the public to promote our craft apprenticeship positions and relay to them the great career opportunities JEA offers,” Jackie said.

What would Jackie say to others to encourage them to become a JEA Ambassador?

“Get involved! There are so many different types of Ambassador opportunities for you to choose that best suit your style and personality,” she offered. “Giving back to the community and promoting JEA is very rewarding and provides a great feeling of stewardship.”









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