JEA Ambassadors: Engaging and Educating Our Community

JEA employee Ambassadors spend thousands of hours each year in the community educating our customers about conservation, safety and the various products and services JEA offers to customers; including solutions to help track their usage, pay their bill and how best to communicate with JEA.

JEA employee and girl scout tour

Engage With Our Ambassadors 

To have the JEA Ambassadors participate in your event, please follow one of the links below:

Community Events 

Includes, but not limited to, Bi-Annual Home & Patio Shows, the Southern Women’s Show, the Black Expo, World of Nations, Earth Day, church, school and smaller community events
Community Event Participation Request Form

Speaking Invitations

Churches, schools, civic groups, and home owners associations may request our JEA Ambassadors to speak about energy and water conservation, utility safety, environmental topics and more.
Speaker Request Form

Energy and Water Plant Tours

Several of our energy and water plants are available for tours.
Tour Request Form

Ongoing Ambassador Events

JEA Ambassadors also engage with the community through ongoing partnerships with area non-profits and agencies. These partnerships allow employees to develop a closer relationship with our customers and community.

  • United Way Real Sense and Junior Achievement: Employees offer financial literacy information to adults and youth.  
  • Power Pals: Our Ambassador instructors teach electric and water safety to first and second graders through select elementary school partnerships.

Ambassador Spotlight of the Month

JEA Ambassador of the Month Wanda has been with JEA for over 20 years. She began her career in 2000 as a customer service representative in the Customer Business Office and was later promoted to a group lead in the same department. She now works as a Customer Revenue Group Lead.

Wanda has been actively involved in the JEA Ambassador Program since it began, and she says she has truly enjoyed every moment. Initially, her love for people and her desire to serve the community prompted her to participate, but she’s since realized that the program offers so much more.

“It has also presented me with a broader range of opportunities to demonstrate my aspirations regarding respect, integrity and honor,” she said. 

Wanda is one of the kindest, most giving people at JEA, and she is always willing to lend a hand to anyone. Her sweet spirit makes everyone feel comfortable around her, and she is always willing to take the time to explain things to customers. Wanda is a clear example of someone who believes in giving great customer service. 

Wanda is just as comfortable with kids as she is with adults, and she has been actively involved in our JEA Power Pals Program since its inception five years ago. Just recently, Wanda was selected to deliver the entire Power Pals Program on video for the program’s virtual launch in 2021.   

When asked what she loves most about being an ambassador, Wanda said, “Being granted opportunity after opportunity to model the heartbeat of JEA with excellence.”

Wanda says she tries to encourage others to get involved in the JEA Ambassador Program by explaining that as JEA employees, we must be proud to take advantage of every opportunity to represent JEA in our community. According to her, being an ambassador is more than just an activity – it’s a way of thinking and a personal philosophy.