New Employee Orientation

New Employee Orientation

Welcome to JEA Icon Welcome

We're so happy to have you on board. The information below includes important documents that will help you get started. As you navigate your way through New Employee Orientation, you'll learn the basics about our company history, products, culture, and your workspaces.

JEA Emergency Preparation & Responsibility: All JEA employees have "Blue Sky" and "Gray Sky" roles. When a storm knocks out power to our area, or even other states in the country, we work as quickly as safety permits to restore service so lives can get back to normal. Blue Sky roles are our day-to-day responsibilities, and Gray Sky roles are our responsibilities during emergency events only. You will learn more about your Gray Sky role during orientation. As a valued team and community member, we strongly encourage you to always be prepared with a plan to protect the people and things you value.

Welcome to JEA Icon About JEA

JEA is a not-for-profit community-based utility. This means we are not owned by investors. JEA was created by the City of Jacksonville to serve those who live here and in the surrounding communities. The sole purpose of our business is to ensure the electric, water and sewer demands of our customers are met, both today and for generations to come. Our goal is to provide reliable services at the best value to our customers while ensuring our area's precious natural resources are protected. We are happy to have you and your skills and talents onboard to help us fulfill our goals, mission, vision, and values.

JEA is committed to improving lives and building community with the goal of being the best utility in the nation. Our strategic areas of focus include: Earn Customer Loyalty, Deliver Business Excellence, and Develop an Unbeatable Team.

Our Core Values include: Safety, Respect, and Integrity

Our governing body is made up of a seven-member board of directors appointed by the Mayor and confirmed by the City Council. Our board of directors appoints a CEO, who then selects the Senior Leadership Team.

Our Organizational Structure

Welcome to JEA Icon Benefits

It pays to be a JEA employee, and not just because we offer a competitive salary. JEA rewards your time, talent and commitment with pay, benefits, retirement programs, healthcare coverage and more.

Helping you understand the benefits available to you is essential. Below you will find links to learn about our company's benefit programs, premiums and contact information for our benefit carriers.

Please review the 2023 Recorded Benefits Overview and its accompanying Benefits Guide PRIOR to attending New Employee Orientation (NEO). Viewing prior to NEO ensures you are clear and ready to make decisions about your benefits selections during orientation. The Benefits Team can be reached at 904-665-5300 if you have questions before NEO.

2023 Recorded Benefits Overview

2023 Benefits Guide

Welcome to JEA Icon Retirement

JEA offers comprehensive retirement savings plans, such as:

General Employee Defined Contribution (GEDC) Plan: All JEA full-time employees are required to participate in the City of Jacksonville's General Employee Defined Contribution Plan (GEDC). The GEDC is a tax-deferred retirement plan regulated by IRS Code S 401(a).

JEA 457 Deferred Compensation Plan: This is a voluntary plan that allows employees to defer a portion of their eligible biweekly earnings via payroll deductions on a pre-tax or after-tax basis (Roth contributions option) to an investment account.

JEA 401(a) Defined Contribution Plan: This is a retirement plan offered to all employees classified as "Appointed."

Welcome to JEA Icon Safety

JEA embraces a Zero Incidents vision where preventative safety is a way of life, both on and off the job.

We are committed to providing utility services in a manner that will ensure the safety of our employees, contractors, customers, and the communities we serve.

Safety is expected to be top-of-mind, all the time — even on your first day. During orientation, you will learn about all of the expectations, tools, and resources available to you to ensure your work in the office or out in the community is completed safely.

Welcome to JEA Icon Ethics

The JEA Code of Ethics is defined as standards that are reasonably necessary to promote and establish a foundation upon which our organization can operate and thrive. This includes honest and ethical conduct, as well as the ethical handling of actual or apparent conflicts of interest between personal and professional relationships.

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