Employee Volunteers: Connecting With the Communities We Service

JEA has a diverse and talented pool of team members who volunteer thousands of hours throughout the year to help with community nonprofit organizations like HabiJax, USO, Feeding Northeast Florida, Salvation Army, First Coast No More Homeless Pets and many more. JEA team members are our strongest connection to the communities we serve.

 Volunteer Spotlight of the Month (June 2021)

Team Member Volunteer of the MonthIn roughly four years, Aila Loyola has progressed from eager intern to seasoned laboratory scientist at JEA’s Springfield Lab — with a brief stop in between as one of JEA’s external contractors. While her job titles may have changed over the years, her commitment to the JEA volunteer program has not. From her early days until now, she remains dedicated to making a lasting impact on the community.

“I like being able to interact with customers,” Aila said. “And, although the pandemic has made things drastically different, I love how we’ve adapted to the conditions and continue to make a difference in the lives of our customers. Life is hard, especially with what’s happening now, and being able to help others in need in any way is so rewarding for us, but also very necessary for the communities we serve.”

Aila said she is a fan of the various activities and opportunities for volunteerism in the community, but her favorite is her time at The Arc Jacksonville, a local nonprofit that helps individuals with intellectual and developmental differences achieve their full potential and participate in community life.

“When I was a co-op, we volunteered at The Arc and helped with the arts and crafts and physical education classes,” she said. “When the opportunity came up this year to create Valentine’s Day and Easter cards, I signed up in a heartbeat because that first time I volunteered there as a co-op was so very special. I knew the students would be happy to receive them.”

For those on the fence about participating in the JEA volunteer program, Aila offers this:

“It’s very rewarding and fulfilling knowing that you’ve made someone happy or impacted their lives in a positive way as a volunteer. Even if you’re hesitant to do it, just do it anyway.”


Request JEA Volunteers for Your Community Project

If you would like to have JEA's employee volunteers help with your nonprofit's project, please fill out the form provided below. Our Employee Volunteer Program Advisory Committee will review your information and get back to you as soon as possible. JEA corporate volunteer projects are reviewed and selected by the committee, in order to ensure projects support the communities where we work and live.  

Program Guidelines

Eligibility Requirements
JEA Employee Volunteer Program will consider projects submitted by organizations that are public sector organizations such as a city agency, a city department, a regulatory agency or that have a tax‐exempt classification under sections 501 (c) (3) or 170 (c) of the United States Internal Revenue Code.

Participation Considerations
JEA Employee Volunteer Events must be driven by the needs of the community, collaborative projects between non‐profit organizations in the JEA service area, accessible/open to the public, and be received a minimum of (4) four weeks prior to the scheduled event date.

Ineligible Projects or Groups
The following individuals or groups may not be considered for JEA Employee Volunteer Events: Individuals, political, labor, religions, fraternal or sports groups; fundraising events with the exception of United Way, Community Health Charities and Black History Month (PA 10500 BM 135 FUND RAISING); projects that are outside of the JEA service area; any organization that discriminates on the basis of race, color, sex, religion, national origin, age, disability or veteran status; any organization that conducts itself in an unethical, illegal or immoral manner.

Application Process
Request forms will be reviewed by the JEA Employee Volunteer Program Advisory Committee on a quarterly basis. All applicants will be notified of the acceptance/declination of their request within 4 weeks of being reviewed. Project suggestions submitted by employees will also be reviewed by the advisory committee.

The purpose of these guidelines is to provide overall guidance and direction to prospective companies interested in having JEA volunteers engaged in mutually-agreed upon volunteer efforts. These guidelines are intended for guidance only, and do not constitute, either implicitly or explicitly, a binding contractual or personnel agreement. JEA reserves the exclusive right to change any of these policies at any time and to expect adherence to the changed policy. Changes to or exceptions from these policies may only be granted by the Volunteer Program Manager or an authorized JEA representative, and must be obtained in advance and in writing. Areas not specifically covered by these policies shall be determined by the Volunteer Program Manager.

Cancellation Policy
JEA is committed to serve our customers and community and will do our best to fulfill scheduled activities. However, it may be necessary to postpone or cancel said activities due to circumstances beyond the Company’s control. JEA reserves the right to cancel events including but not limited to volunteer activities, ambassador events, facility tours, workshops and seminars due to work related demands, inclement weather, natural disaster, fire, destruction, war, governmental order, quarantine and administrative evacuation (i.e., bomb threats), safety concerns or other forces or events outside of the Company’s control.

Volunteer Safety and Work Environment
Safety is the number one priority for JEA and their employees who engage with volunteer services. An appropriate activity and worksite shall be established prior to the enrollment of any volunteer. This worksite shall contain necessary facilities, equipment, and space to enable the volunteer to effectively and comfortably perform their duties. JEA reserves the right to decline any volunteer activities that they deem as a risk to employees, including the ability to request JEA’s Safety Department, if applicable, to inspect and make recommendations for the worksite, in order for JEA employees to volunteer.

Policy for Minors Engaged with Volunteer Activities
Volunteers who have not reached 18 years of age must have the written consent of a parent or legal guardian prior to volunteering and be accompanied by parent or legal guardian, employed by JEA, during volunteer activity. The volunteer services assigned to a minor should be performed in a nonhazardous environment and should comply with all appropriate requirements of child labor laws.

Policy for Company Liability Release Waivers and/or Consent Requiring Employee Signature and/or Authorization
Company agrees to provide a copy of any document requiring employee signature or authorization for volunteer work to be performed in advance of the volunteer activity a minimum of twenty (20) business days for review by JEA. JEA reserves the right to make requested revisions as needed prior to the activity for mutual agreement between both parties.


*(501 (c) (3) or 170 (c) of the United States Internal Revenue Code)