Keeping Your Bill Affordable

All of us at JEA are focused on providing you with the reliable, affordable utility services you depend on every day.

The good news is, JEA customers are paying less for utility services than most others across the state, including Gainesville, Miami, Orlando, Pensacola, St. Pete, Tampa and Tallahassee.

But we know that some of you may still be having trouble paying higher-than-normal bills.

Here are some ways we can continue to work together to help keep your bill affordable.

What JEA is Doing What You Can Do
We maintain fuel as a pass-through cost, so when JEA’s cost of fuel goes down, we’re able to pass those savings directly to our customers on a monthly basis. Adjust your programmable thermostat to reflect the season. You may not need to run your cooling system the same as you did during summer months and vice versa.
We’re investing in Northeast Florida’s future with our Integrated Resource Plan that will ensure reliable, sustainable and affordable utility services now and for decades to come. When temperatures are comfortable outdoors, open windows and enjoy the cool air instead of running your heating and cooling system.
We offer payment and billing options to help, like JEA My Budget, which levelizes your monthly bills to avoid spikes during the summer and winter. Replace your light bulbs and water fixtures with energy-efficient models. And take advantage of JEA’s energy and water efficiency rebates to help with upfront costs on other larger efficiency upgrades. We have rebates for those.
We provide FREE efficiency and irrigation assessments that show you where you’re using the most of your utilities and where you can save. If you have an irrigation system, check its settings to avoid unnecessary watering. Adjust your watering days after daylight saving time ends.
As a not-for-profit, we only charge what it takes to provide your electric, water and sewer services. Adding or repairing weather stripping around windows and doors can help prevent leaks, keeping warmer air in and cool air out.

If you are in jeopardy of not being able to pay your utility bill, JEA has programs and partnerships in place to help.

  • Payment extensions- If you need a little more time to pay your bill, you can apply for an extension.
  • Payment arrangements– We offer payment arrangements, allowing customers to pay their balance in monthly installments.
  • Neighbor to Neighbor–This fund allows customers and employees to provide temporary assistance to neighbors who are unable to pay their utility bill.

We’re proud to serve you and this community.