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- 2021.02.17 JEA Announces New Leadership Team
- 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association
- 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer
- 2021.07.13 JEA Announces New COO and VP of Financial Services
- 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer
- 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services
- 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors
- 2021.09.30 Ricardo “Rick” Morales III Appointed to JEA Board of Directors
- 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community
- 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion
- 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit
- 2022.01.17 Statement on Holiday Road Sewer Overflow
- 2022.01.27 JEA Names Mark Stultz Vice President, Communications
- 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council
- 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture
- 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council
- 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season
- 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery
- 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies
- 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat
- 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing
- 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area
- 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place
- 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts
- 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian
- 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville
- 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction
- 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community
- 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida
- 2022.11.08 JEA Prepares for Subtropical Storm Nicole
- 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations
- 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition
- 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather
- 2022.12.24 JEA Offers Tips During Severe Cold Weather
- 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work
- 2023.03.06 JEA Receives Statewide Recognition for Safety
- 2023.03.07 New JEA HQ Customer Center to Open April 10
- 2023.04.06 JEA Lineworkers Earn Top Honors at International Lineman’s Rodeo
- 2023.04.25 Community Invited to May 25 Public Forum on Northeast Florida’s Energy Future
- 2023.05.01 JEA Receives Recognition for Commitment to Urban Tree Management
- 2023.05.18 JEA's Long-Range Clean Energy Plan Available to Public
- 2023.05.26 JEA Ready for 2023 Hurricane Season, Offers Tips to Help Customers Prepare
- 2023.06.05 Helen Materazzi Named JEA Vice President, Organizational Effectiveness
- 2023.06.14 JEA Upgrading Water Meters for All Customers
- 2023.06.15 JEA Crews Heading to Tallahassee to Assist with Storm Restoration
- 2023.06.26 JEA Presents Environmental Stewardship Award to 29 Local Companies
- 2023.07.14 JEA Launches Fleet Vehicle Electrification Program
- 2023.08.22 JEA Issues Precautionary Boil Water Advisory for South Philips Highway and Nocatee Area, Encourages All Customers to Conserve
- 2023.08.22 Chief Human Resources Officer, VyStar Credit Union
- 2023.08.23 Precautionary Boil Water Advisory Remains in Effect for South Philips Highway, Nocatee Area, JEA Continues to Encourage All Customers to Conserve
- 2023.08.24 JEA Lifts Precautionary Boil Water Advisory for South Philips Highway, Nocatee Area
- 2023.08.28 JEA Prepares for Tropical Storm Idalia Encourages Customers to Be Ready
- 2023.08.30 JEA Responding to Customers Due to Hurricane Idalia
- 2023.11.15 JEA Receives Top Ranking in 2023 Business Satisfaction Survey by J.D. Power
- 2023.11.07 JEA Receives Statewide Recognition for Programs That Enhance the Community
- 2023.11.20 Juli Crawford Promoted to JEA Vice President, Enterprise Strategy & Planning
- 2023.11.28 JEA and UNF Advance Sustainable Solutions at Lab Opening
- 2024.01.09 Bond Rating Agencies Affirm Strong Financial Status for JEA Water Services
- 2024.01.30 JEA Hosts FMEA Lineman Competition
- 2024.01.31 JEA Honored with Statewide Award for Mutual Aid Assistance
- 2024.02.26 JEA Lineworkers Earn Top Prizes at Florida Lineman Competition
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- 2011.08.31 Safety and Awareness for Our Customers
Safety and Awareness for Our Customers
2011-08-31
Jacksonville, FL - JEA’s highest priority is delivering safe and reliable electric, water and sewer services. JEA routinely inspects and maintains its electric system to ensure the safety of our customers, employees, and the general public and their pets.
Contact and Stray Voltage
Earlier this year, the Florida Public Service Commission (PSC) performed an informal information request regarding contact voltage issues of eleven electric utilities in Florida that serve more than 92% of the electric customers in Florida. The utilities identified numerous on-going maintenance programs that help mitigate contact voltage issues. JEA was one of the respondents to the PSC’s information request.
While JEA has no knowledge of any prior customer issues with contact or stray voltage, our process is to quickly respond to any and all customer issues and concerns.
The Florida PSC inquiry stemmed from a company’s assertion that contact voltage is a concern in the country. This company sells a contact voltage detection program to utilities. This company has been featured on multiple national current event shows and local television newscasts.
What JEA is Doing
Immediately after being notified of potential issues, JEA crews inspected all poles in question and made necessary repairs. While JEA has not experienced any problems in the past, in an abundance of caution, we will conduct a survey of all JEA metal streetlight poles. In addition, JEA is implementing an annual streetlight inspection of its poles.
Questions and Answers
Q: What is Contact Voltage?
A: A voltage resulting from power system faults that may be present between two conductive surfaces that can be simultaneously contacted by members of the general public or their animals. Contact Voltage is not related to the normal delivery or use of electricity, and can exist at levels that may be hazardous.
Q: What is Stray Voltage?
A: A voltage resulting from the normal delivery or use of electricity which may be present between two conductive surfaces that can be simultaneously contacted by members of the general public or their animals. Stray voltage is not related to power system faults, and is generally not considered hazardous.
Q: How does Contact Voltage occur?
A: Contact Voltage can occur due to deterioration of insulation, damage to equipment from accidents or construction, and faulty workmanship.
Q: When is Contact Voltage the biggest threat?
A: Contact Voltage is a concern that requires attention and intervention all year long.
Q: Where does Contact Voltage typically occur?
A: Any surface which lies above buried electrical infrastructure can become energized. Traditional utility assets such as manhole covers and streetlights present most of the problems; however non-traditional hazards including sidewalks, fences, storefronts etc. can also be energized and particularly dangerous.
Facts
- JEA installs, operates and maintains its electric system in accordance with industry standards, including the National Electric Safety Code. It further inspects its equipment on a recurring basis, checking for various equipment issues (including proper connections and grounds).
- While JEA has no knowledge or any prior customer issues with contact or stray voltage, our process is to quickly respond to any and all customer issues and concerns.
- If an individual or company becomes aware of a potential issue with our equipment, they are encouraged to contact us—and we will then quickly investigate and resolve any problem found.
- To date, JEA has not been contacted by any individual or company regarding contact or stray voltage issues within our service territory.
- To date, JEA has not been contacted by any company (including Power Survey Company) interested in selling a product or service to JEA, aimed at identifying potential issues with contact or stray voltage issues within our service territory. We would be more than happy however, to meet with any firm offering such a product or service, to discuss the matter further.
JEA is the seventh largest community-owned electric utility in the United States, providing electric, water and sewer service to more than 875,000 accounts in northeast Florida.
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