Connecting with our Customers and Community
JEA employee Ambassadors spend thousands of hours each year in the community educating our customers about conservation, safety and the various products and services JEA offers to customers; including solutions to help track their usage, pay their bill and how best to communicate with JEA.
Our Ambassadors engage with customers and the community throughout the year in various ways:
- At community events such as the annual Home & Patio Shows, the Southern Women’s Show, the Black Expo, World of Nations, Earth Day events and many church, school and smaller community events
- Through speaking invitations to community churches, schools, civic groups, home owners associations and others that want to hear about utility conservation, utility safety, environmental topics and other topics important or relative to the group or audience
- Through tours given of our energy generation and waste water facilities. Several of our energy and water plants are available for group tours of adults and middle-school and older youths
- As instructors of financial literacy information to adults and youth in partnership with area nonprofits such as United Way’s Real Sense and Junior Achievement. Our Ambassador instructors also teach JEA’s electric and water safety Power Pals program to area first and second graders through select elementary school partnerships
If you or your group would like to invite the JEA Ambassadors to participate in your event, speak at your club or organization or guide you on a tour of one of our facilities, please click on the appropriate link below and read the guidelines then complete and return the Request Form.
Spotlighting our JEA Ambassadors
As a JEA Key Account Executive, Virginia works as a JEA Ambassador all day, every day. That’s because it’s her job to help some of JEA’s largest commercial customers with any utility-related issues they may encounter.
But that doesn’t stop Virginia, a trained electrical engineer, from volunteering as a JEA Ambassador for other causes that are close to her heart. She loves to go to local schools to talk to students, particularly girls, about STEM careers. And she loves any ambassador opportunity connected to the environment.
“The Jacksonville Housing Authority is one of my key accounts,” Virginia said. “They mentioned they were having trouble at their towers, getting residents to dispose of their grease properly.”
So Virginia talked to the folks in JEA’s Industrial Pretreatment Group. They gave her several boxes of cans for gathering grease, along with some lids and funnels. Virginia set up a table in the lobby of each tower so she could talk with residents and give them the cans. It was all very well-received.
“I told the residents they could set the grease can next to the stove so they could tell their friends and relatives how they were keeping grease out of our lift stations and helping to save the environment,” Virginia said.