Connecting with our Customers and Community
JEA employee Ambassadors spend thousands of hours each year in the community educating our customers about conservation, safety and the various products and services JEA offers to customers; including solutions to help track their usage, pay their bill and how best to communicate with JEA.
Our Ambassadors engage with customers and the community throughout the year in various ways:
- At community events such as the annual Home & Patio Shows, the Southern Women’s Show, the Black Expo, World of Nations, Earth Day events and many church, school and smaller community events
- Through speaking invitations to community churches, schools, civic groups, home owners associations and others that want to hear about utility conservation, utility safety, environmental topics and other topics important or relative to the group or audience
- Through tours given of our energy generation and waste water facilities. Several of our energy and water plants are available for group tours of adults and middle-school and older youths
- As instructors of financial literacy information to adults and youth in partnership with area nonprofits such as United Way’s Real Sense and Junior Achievement. Our Ambassador instructors also teach JEA’s electric and water safety Power Pals program to area first and second graders through select elementary school partnerships
If you or your group would like to invite the JEA Ambassadors to participate in your event, speak at your club or organization or guide you on a tour of one of our facilities, please click on the appropriate link below and read the guidelines then complete and return the Request Form.
Spotlighting our JEA Ambassadors
As a JEA Customer Care Consultant, Adia talks with customers on the phone all day long. But it’s the face-to-face conversations she has with customers as a JEA Ambassador that she believes really make a difference.
“A lot of conversation is non-verbal,” said Adia, who’s worked as a customer care consultant at JEA for the last eight years. “When you can look into someone’s eyes and they can see you are someone just like them, and have a bill just like them, I know it makes a difference.”
As a JEA Ambassador Adia has taught electric safety to first graders at S.P. Livingston Elementary School, and answered customer questions while working JEA booths at the World of Nations and the Home and Patio Show.
“I am really happy to have the opportunity to be a JEA Ambassador,” Adia said. “It’s one thing to help customers over the phone. It’s quite another to turn around their confusion and frustration when you’re face to face with them. That really feels good."