Message from JEA - Avoid Utility Scams


Jacksonville, FL - Periodically, JEA asks for your assistance in relaying important information about scammers preying upon members of our community.  Using aggressive tactics, these scammers attempt to trick unsuspecting utility customers into submitting payments to avoid immediate disconnection. IMPORTANT: Due to COVID-19, JEA suspended service disconnections on March 16, 2020.  Disconnections have not yet resumed (currently planned for as early as July 7, 2020).

Here are a few important points to help customers avoid being victimized:

  • Never respond to requests to go to a store to purchase* a prepaid card or respond via a mobile payment app, (Cash App, PayPal, Venmo, Zelle, etc.), to avoid service interruptions. Utility companies like JEA offer a variety of bill payment options, including accepting payment online, by phone, automatic bank draft, mail, or in person.
  • If you are threatened with immediate disconnection, customers should hang up the phone, delete the email or shut the door immediately.  JEA has continued to communicate with customers whose accounts are delinquent, even in the midst of disconnection suspensions, by mail included with the monthly bill and via email.
  • JEA customers who suspect someone is trying to scam them should call (904) 665-6000, not the phone number provided by the scammer. Customers who feel that they are in physical danger should first call 911.

Recently, Councilman Danny Becton received a scam phone call at his home. Luckily, he recognized the scam, and was able to forward the fraudulent voicemail to JEA. A copy of the voicemail is attached in hopes that you will share it as often as possible.

JEA, along with approximately 100 other U.S. and Canadian member utilities and associations, are part of an organization called Utilities United Against Scams (UUAS). UUAS receives recognition for its efforts to stop scams that target electric, water and natural gas company customers. To date, thousands of toll-free numbers used by scammers against utility customers have been shut down. 

*An ordinance pending before City Council will, if approved, provide financial assistance via pre-loaded cards to eligible Jacksonville citizens as a result of COVID-19.  Customers will be required to meet eligibility and attestation requirements stipulated by City Council, but it will not require a purchase by the recipient. 


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