- About
- 2021.02.17 JEA Announces New Leadership Team
- 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association
- 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer
- 2021.07.13 JEA Announces New COO and VP of Financial Services
- 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer
- 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services
- 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors
- 2021.09.30 Ricardo “Rick” Morales III Appointed to JEA Board of Directors
- 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community
- 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion
- 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit
- 2022.01.17 Statement on Holiday Road Sewer Overflow
- 2022.01.27 JEA Names Mark Stultz Vice President, Communications
- 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council
- 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture
- 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council
- 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season
- 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery
- 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies
- 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat
- 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing
- 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area
- 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place
- 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts
- 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian
- 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville
- 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction
- 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community
- 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida
- 2022.11.08 JEA Prepares for Subtropical Storm Nicole
- 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations
- 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition
- 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather
- 2022.12.24 JEA Offers Tips During Severe Cold Weather
- 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work
- 2023.03.06 JEA Receives Statewide Recognition for Safety
- 2023.03.07 New JEA HQ Customer Center to Open April 10
- 2023.04.06 JEA Lineworkers Earn Top Honors at International Lineman’s Rodeo
- 2023.04.25 Community Invited to May 25 Public Forum on Northeast Florida’s Energy Future
- 2023.05.01 JEA Receives Recognition for Commitment to Urban Tree Management
- 2023.05.18 JEA's Long-Range Clean Energy Plan Available to Public
- 2023.05.26 JEA Ready for 2023 Hurricane Season, Offers Tips to Help Customers Prepare
- 2023.06.05 Helen Materazzi Named JEA Vice President, Organizational Effectiveness
- 2023.06.14 JEA Upgrading Water Meters for All Customers
- 2023.06.15 JEA Crews Heading to Tallahassee to Assist with Storm Restoration
- 2023.06.26 JEA Presents Environmental Stewardship Award to 29 Local Companies
- 2023.07.14 JEA Launches Fleet Vehicle Electrification Program
- 2023.08.22 JEA Issues Precautionary Boil Water Advisory for South Philips Highway and Nocatee Area, Encourages All Customers to Conserve
- 2023.08.22 Chief Human Resources Officer, VyStar Credit Union
- 2023.08.23 Precautionary Boil Water Advisory Remains in Effect for South Philips Highway, Nocatee Area, JEA Continues to Encourage All Customers to Conserve
- 2023.08.24 JEA Lifts Precautionary Boil Water Advisory for South Philips Highway, Nocatee Area
- 2023.08.28 JEA Prepares for Tropical Storm Idalia Encourages Customers to Be Ready
- 2023.08.30 JEA Responding to Customers Due to Hurricane Idalia
- 2023.11.15 JEA Receives Top Ranking in 2023 Business Satisfaction Survey by J.D. Power
- 2023.11.07 JEA Receives Statewide Recognition for Programs That Enhance the Community
- 2023.11.20 Juli Crawford Promoted to JEA Vice President, Enterprise Strategy & Planning
- 2023.11.28 JEA and UNF Advance Sustainable Solutions at Lab Opening
- 2024.01.09 Bond Rating Agencies Affirm Strong Financial Status for JEA Water Services
- 2024.01.30 JEA Hosts FMEA Lineman Competition
- 2024.01.31 JEA Honored with Statewide Award for Mutual Aid Assistance
- 2024.02.26 JEA Lineworkers Earn Top Prizes at Florida Lineman Competition
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- 2013.07.17 JEA Improves Significantly in 2013 J.D. Power 2013 Electric Residential Customer Satisfaction Study
JEA Improves Significantly in 2013 J.D. Power 2013 Electric Residential Customer Satisfaction Study
2013-07-17
Jacksonville, FL - J.D. Power and Associates released its 2013 Electric Residential Customer Satisfaction Study today. JEA ranked 20th in the South Midsize utility segment. JEA improved their standing in the South Midsize utility segment by 51 points over their 2012 score and moved ahead of 10 other utilities in that segment ranking.
In addition, JEA had the largest point increase of any utility in the Study. And nationally, JEA surpassed 56 utilities for a ranking of 60 out of 126 utilities.
JEA’s Board and new CEO and Managing Director Paul McElroy set a bold focus and goal for JEA to improve customer satisfaction dramatically using the JD Power and Associates Residential Customer Satisfaction study. JD Power is a global expert on customer opinions, research and data, and has a strong foundation in the utility industry as to what drives customer satisfaction.
“JEA has made a commitment to put our customers first,” said JEA Board Chair Mike Hightower. “We want to ensure our customers get the most value from the utility service we provide them, and we understand the importance of empowering them to make choices about how they safely and effectively use our services. We are committed to listening to and serving our customers as our top priority.”
JEA continues to find ways to engage with its customers, improve outage communications, enhance self-service tools, and increase communications about energy and water conservation, safety and programs. JEA is also responding to customers’ requests to make deposit policies more reasonable and easier by working on improving various aspects of the current deposit policy.
“Despite operating in a rising cost environment, the JEA team is working diligently to improve productivity, and hold rates down for our customers,” said JEA CEO and Managing Director Paul McElroy.
“I sincerely want to thank our customers for their support and feedback to help us improve,” McElroy continued. “I also want to thank our dedicated employees for their heart of service and commitment to make JEA the best for our community.”
JEA employees will continue working to make a difference. Eighteen customer satisfaction initiative employee teams were kicked off in February to work on improvements to relationships with customers, and another 20 were kicked off last month. These employee teams are tackling everything from policies to employee volunteering. JEA employees have doubled their volunteering in the community. In addition, 178 JEA employee volunteers participated in the recent HabiJax 25th anniversary build by donating their time and skill to help build 25 homes over a four-day period.
JEA’s Two Cents Worth Group, a 2,500 volunteer customer advisory group has also been critical to JEA’s success. The Two Cents Worth Group provides feedback on everything from newsletter format to website content and structure, with resounding success. As a result of their input, the JEA website, jea.com, was ranked ninth in the country by customers through the JD Power website study done earlier this year.
While JEA is proud of its movement in one year, it will continue its focused effort to further improve its customer satisfaction. JEA’s goal is to be in the first quartile nationally by 2016.
JEA is the seventh-largest community-owned electric utility in the United States and one of the largest water and sewer utilities in the nation providing electric, water and sewer service to residents and businesses in northeast Florida.
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