- My Account
- Service Charges
- Deposit and Connection Fees
- Name Changes and Account Transfers
- Service Reconnection
- Claim Resolution
- JEA Credit Score
- Social Security Numbers
- Reclaimed Water Inspection Fee
- Medical Alerts
- MyWay Terms and Conditions
- Add, Move, or Stop Service
- Residential Account Policies and Forms
- Collections, Disconnections, and Unauthorized Utility Use
- My Account
- Residential Forms and Policies
- Medical Alerts
JEA Medical Alerts are available to customers who need medical equipment at home. This alert means that in the event of a disconnection for nonpayment, a JEA employee will make an extra attempt to contact you so that you may make a payment, credit arrangement, or find alternate care options. A medical alert on your account does not prevent disconnection for non-payment of your utility services.
If the JEA employee cannot reach someone at the house, a door hanger will be left signifying we attempted to notify you of the pending disconnection.
If you are disconnected, JEA reconnects service on the same day if payment is made before 6:00 p.m. Monday - Friday. Please consider other care options for the resident using medical equipment until service is restored.
Getting a Medical Alert on Your Account
Download our Medically Essential Electric Service Certification Form
Please follow the instructions outlined on the form, including having it certified by your physician. The physician does not need to disclose the nature of the medical condition.
A valid JEA medical alert lasts 24 months. As your expiration date approaches, we will mail you new certification forms to complete.
To remove the medical alert from your account, please download and complete our Decertification Form. Mail your completed form to us at 21 W. Church Street c/o Correspondence Jacksonville Florida, 32202.
Medical Alerts and JEA MyWay
Customers with a medical alert on file cannot enroll in the JEA MyWay prepaid utility services program since that program does not allow for courtesy notification prior to service disconnection. If you’re currently enrolled in JEA MyWay and would like to add a medical alert to your account, please call us at (904) 665-6000 so we can transition your account to a traditional monthly method of paying your bill.
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Learn about all the ways JEA helps Northeast Florida families, businesses and our community thrive and how we can help you do more.
Portable generators can offer convenience during periods of prolonged power outages. They can also be dangerous if used improperly. Please review this information if you plan to use a portable generator:
Power Restoration Process
Once the height of the storm passes and weather reports indicate it is safe, JEA immediately enters the restoration phase of our emergency operations. Our “Restoration 1-2-3” process is designed to assess and repair our facilities and restore power across our 900-square-mile service territory as quickly and safely as possible.