- My Account
- Service Charges
- Deposit and Connection Fees
- Name Changes and Account Transfers
- Service Reconnection
- Claim Resolution
- JEA Credit Score
- Social Security Numbers
- Reclaimed Water Inspection Fee
- Medical Alerts
- MyWay Terms and Conditions
- Collections, Disconnections, and Unauthorized Utility Use
- Add, Move, or Stop Service
- Residential Account Policies and Forms
Pay Your Bill Online
Paying your JEA bill online is quick, easy, and frees you from the hassle of writing a check. You can even schedule a payment for a day when you plan to have extra funds in your account - like your next pay day.
- Pay your bill online now
- Learn how to schedule a payment
- Set up recurring credit/debit card payments
If you don’t have an online account, you can register for one now - it's fast and free! If you're already logged in, you can access Online Bill Payment just below your balance on your Account Dashboard.
Using Your Bank Account
You can pay directly from your bank account.* You will need your bank's routing number and your account number, which can be found along the bottom of a check. If you choose to pay online with your bank account, step-by-step instructions will walk you through the process of submitting your account information. You have the option to store your account and routing numbers securely in your account for easy payment each month, or, if you do not wish to store these numbers, simply enter the information each time you pay.
Using Your Debit or Credit Card
JEA also accepts Visa, MasterCard or Discover-branded cards through our third-party vendor KUBRA®.
American Express Unavailable for Payments
Effective immediately and until further notice, American Express credit and debit cards will be unavailable as a JEA bill payment option, both for new one-time payments and recurring (JEA Fast Pay) payment profile enrollments. This change is needed as
JEA negotiates a new contract with our payment processing vendor. If you already have an American Express-branded card in your JEA Fast Pay profile, payments will continue to process normally with a nominal convenience fee. To avoid the fee, unenroll
your American Express and re-enroll using a Visa, MasterCard or Discover-branded card.
If you're not one for AutoPay, scheduled payments may be just for you! Scheduling payments still requires you to manually set up your payment with your online account each month, but it saves you the hassle of late fees and gives you the peace of mind knowing your bill will be paid on time. You can pre-schedule a payment up to 30 days in advance when paying with a bank account.
- Click on Pay by Bank Account (Manage Bank Accounts if you haven't already saved a bank account).
- Indicate the amount you would like to pay.
- Indicate the account with which you would like to pay.
- Select a future payment date.
It's that simple! We’ll send you an email to confirm your scheduled payment and another when your payment is processed. Scheduled payments may take up to one business day to process after the scheduled date. Your balance will not reflect the payment until the first business day after the scheduled payment date. If you need to cancel your scheduled payment, you can do so before 11 a.m. on the day of your scheduled payment.
*All checking accounts are able to make ACH (Automated Clearing House) Payments, however, you should check with your financial institution for ACH availability for other types of bank accounts.
Explore Solutions and Save
Learn about all the ways JEA helps Northeast Florida families, businesses and our community thrive and how we can help you do more.