Protecting You and Your Information

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JEA is committed to protecting your personal information. We're also committed to providing you with resources to help you recognize scams and other fraudulent activities.

Occasionally, scam artists will pretend to be JEA employees in order to take advantage of unsuspecting customers. Know what to look for by reviewing the most common types of scams.
Scam Alerts

What’s the worst that could happen if someone hacks into your JEA online account?
Account Security

What energy-saving products should you be wary of?
Consumers Beware 

No Paper Towels or Wipes in the Toilet

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Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.

Learn what you can and cannot flush