- My Account
- Collections, Disconnections, and Unauthorized Utility Use
- Add, Move, or Stop Service
Name Changes and Account Transfers
JEA adheres to the Fair Credit Reporting Act (2003) and the Fair and Accurate Credit Transactions Act (2009), which requires a customer's legal name to report utility credit properly*.
Changing Your Name
If you’ve recently married, divorced or had your name changed for another reason via a legal court order, it's easy to update your JEA account. Simply, provide us with your government-issued identification along with any of the following documents which show your legally changed name, Social Security Card, Marriage License, or Divorce Decree.
Changes in Account Holder
Transferring an account from one person to another can only occur when a customer has passed away. JEA wants to make this as easy as possible so we ask that you notify us to change the account holder.
We understand this is an emotionally stressful time, and that navigating through someone's affairs can be challenging. We hope this information related to our role in this process will be helpful. Please contact us to discuss your situation. We’re here to help ease the account transfer process.
Transferring an Account from a Deceased Customer
- Can I transfer the account to my name?
Yes, utility services can be transferred to another person or an executor of the estate when a customer passes away.
- How are accounts transferred?
If the account is being transferred to another person, we'll need your Name, Date of Birth, Social Security Number, Phone Number(s) and Email Address (if this is your preferred method of contact). Under some circumstances we may also request your Driver’s License Number and/or Passport Number. If the account is being transferred to an executor, we'll need legal documentation defining the estate.
- What if the account is not being transferred to another person or an estate?
Unless the account is transferred to another person or an executor, utility services may be disconnected within 48 hours.
*Like other creditors, utility companies ask for information like your legal name and Social Security number so they can check your credit worthiness and report your utility payment history. And because your utility payment history becomes part of your overall credit history, it can affect whether you can get other types of credit.
Explore Solutions and Save
Learn about all the ways JEA helps Northeast Florida families, businesses and our community thrive and how we can help you do more.