- My Account
- Service Charges
- Deposit and Connection Fees
- Name Changes and Account Transfers
- Service Reconnection
- Claim Resolution
- JEA Credit Score
- Social Security Numbers
- Reclaimed Water Inspection Fee
- Medical Alerts
- MyWay Terms and Conditions
- Add, Move, or Stop Service
- Residential Account Policies and Forms
- Collections, Disconnections, and Unauthorized Utility Use
- My Account
- Understand My Bill
- High Bills
Understanding a High JEA Bill
Did you look at your utility bill this month and notice a significant change from last month? Does your bill seem higher than usual during this time of year?
It’s important to know when you have a bill spike, it's an indication that something in your home has changed, you have changed your habits, or weather has impacted your usage. A portion of the increase could also be related to your fuel charge, which adjusts each month based on the cost of the fuel JEA buys to generate electricity.
Understanding what can cause a high bill is the first step to diagnosing it.
- View Monthly Fuel Rates
- Changes in Habits and Consumption
- Electric Spike? Follow These Tips
- Remedy High Water Usage
Bill Pay Options & Other Assistance
JEA is here for you should you need a little extra help paying a higher-than-expected bill. We offer several flexible payment options and can point the way to utility payment assistance programs in our community.
Explore Solutions and Save
Learn about all the ways JEA helps Northeast Florida families, businesses and our community thrive and how we can help you do more.
Making energy-efficiency upgrades to your home is a smart move. JEA offers a wide range of rebate programs to save you money on home energy upgrades.
Whether you're looking for a perfect gift or trying to find tips to conserve energy and water while hosting family and friends in town - we've got what you need to enjoy the holidays.
Free Efficiency Assessments
Using less energy can help make your utility bill more manageable. Schedule your free in home efficiency assessment to get cost effective ideas to lower energy usage at your home.
Free Irrigation Assessments
You don’t have to drown in high water bills for the sake of a green lawn. Our experts will visit your home and show you how to get a green, beautiful lawn without the extra costs caused by overwatering.