- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
- My Account
JEA online accounts are your key to quick and easy transactions, energy and water usage tracking, and tailored account preferences for your needs. Check out a few of our favorite features below:
Residential Forms and Policies
Planning to fill your swimming pool and wondering if it qualifies for an adjustment on your bill? Find answers to your questions regarding our policies, as well as links to common forms.
View All Residential Forms and Policies
Commercial Forms and Policies
Building a new development? Looking to streamline your rental properties? We have everything you need to complete all of the paperwork for your business's service.
View All Commercial Forms and Policies
Billing and Payment Options
Choose the method of payment that best fits your lifestyle, and receive your bill in your email or in your mailbox. We also have ways for you to better manage your bill.
Learn About Your Options
Understand My Bill
What costs so much? What is that extra fee? We'll answer all of those questions - plus, give you tips on how to save money next month. Also, check out our handy calculators to estimate your next bill!
Protecting our customer’s information is a priority. In efforts to prevent cyber-security threats, we have implemented tighter controls around our customers’ accounts. We also let you know about scams that target utility customers, and the newest stories created by con artists.
Learn More About Protecting Your Information
Be aware of scams that target utility customers, and become familiar with the newest stories created by con artists. It may not really be JEA at the other end of the line!
Read Up on the Latest Scams
No Paper Towels or Wipes in the Toilet
Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.